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Fire Service Control Operator

Manylion swydd
Dyddiad hysbysebu: 02 Ebrill 2025
Cyflog: £26,852 i £35,791 bob blwyddyn
Oriau: Llawn Amser
Dyddiad cau: 23 Ebrill 2025
Lleoliad: St. Asaph, Denbighshire
Gweithio o bell: Ar y safle yn unig
Cwmni: North Wales Fire and Rescue Service
Math o swydd: Dros dro
Cyfeirnod swydd:

Crynodeb

FIRE SERVICE CONTROL OPERATOR

Working an average of 42 hours per week on a shift basis
Control Room, Joint Communications Centre, St Asaph

Salary: Starting at £26,852 (training) for the initial 8-week training period, before rising to £27,970 (development). Once fully competent (minimum of two years) it will rise to £35,791 per annum (pro-rata if working part time)

We are looking to recruit Fire Service Control Operators to join our team on a 6 month temporary basis with full and part time opportunities available. Fire and Rescue Control staff are the first point of contact when an emergency is reported, playing a vital role in bringing incidents to a successful conclusion through the use of specialised call handling techniques.

Open day and night, the Control Room operates on a shift-based system providing cover 24 hours a day, 7 days a week. You will be part of a shift rota that is pre-planned 12 months in advance for both full and part time workers, enabling you to plan your personal life alongside your profession.

Remaining calm under pressure, the Control Operator receives, extracts and accurately records information from callers relating to requests for emergency and non-emergency assistance. The appropriate resources will then be mobilised to meet the needs of the event in accordance with laid down policies and procedures. You must be able to think fast, have good bilingual communication skills and relay both written and spoken instructions accurately in both English and Welsh.

The selection process consists of a number of assessments (including typing, Language skills and Numeracy skills) which must be successfully completed prior to interview. Interview and technical assessments are scheduled to take place week commencing 14 and 19 May 2025

Please note that this post is subject to successful clearance of North Wales Police NPPV Level 2 vetting process and satisfactory references (Anticipated start date will be October 2025 following completion of vetting process with successful applicants). For further details about the role and salary, please refer to the information pack.

To apply, please complete and submit your application pack

Closing date for receipt of application forms is 12.00 noon,
23/04/25

The closing date will be strictly adhered to and no exceptions will apply.