Research Operations Panel Manager
| Posting date: | 31 March 2025 |
|---|---|
| Salary: | £41,220 to £49,020 per year |
| Additional salary information: | National: £41,220 - £45,400, London: £44,500 - £49,020 plus industry leading pension and benefits. For details of our pay on appointment policy, please see below under the heading ‘Salary’. |
| Hours: | Full time |
| Closing date: | 14 April 2025 |
| Location: | London |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 398333/2 |
Summary
Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.LinkedIn
Then join us as a Research Operations Panel Manager, where you will manage and co-ordinate a large and complex user research panel. You will be responsible for the recruitment, management, engagement and support of a panel of over 1,000 participants engaged in Defra programmes. The programme has an ambition to grow the panel over the next few years.
User researchers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use a service. Their findings allow their teams to design and build better services more quickly and at lower cost and risk. This is an important and exciting time for research operations, which includes knowledge management, quality assurance, and the implementation of processes and templates that enable user researchers to do their best work.
You will be expected to manage panel health including building and maintaining relationships with current panel members, expanding / building the panel through new outreach and relationships. The role requires technical expertise of GDPR, providing comprehensive and authoritative advice on legislation. The role requires the ability to persuade and influence more senior grades to adhere to ethical and legal research practices. You will be responsible for devising new processes to manage the complex panel. Researchers often need participants within very short timescales so you will need to have the ability to push back and handle challenging conversations.
Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group.
We have around 1000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.
Find out more about DDTS:
Defra digital, data and technology blog
Defra Jobs
Do you want to be part of a lively and supportive user research community? Do you want your work to contribute to Defra’s mission to help safeguard the natural environment and the UK’s world-leading food and farming sectors?Then join us as a Research Operations Panel Manager, where you will manage and co-ordinate a large and complex user research panel. You will be responsible for the recruitment, management, engagement and support of a panel of over 1,000 participants engaged in Defra programmes. The programme has an ambition to grow the panel over the next few years.
User researchers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use a service. Their findings allow their teams to design and build better services more quickly and at lower cost and risk. This is an important and exciting time for research operations, which includes knowledge management, quality assurance, and the implementation of processes and templates that enable user researchers to do their best work.
You will be expected to manage panel health including building and maintaining relationships with current panel members, expanding / building the panel through new outreach and relationships. The role requires technical expertise of GDPR, providing comprehensive and authoritative advice on legislation. The role requires the ability to persuade and influence more senior grades to adhere to ethical and legal research practices. You will be responsible for devising new processes to manage the complex panel. Researchers often need participants within very short timescales so you will need to have the ability to push back and handle challenging conversations.
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