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IT Field Engineer (West Midlands)
| Posting date: | 28 March 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 11 April 2025 |
| Location: | West Midlands, UK |
| Remote working: | On-site only |
| Company: | Converge Technology Solutions UK |
| Job type: | Permanent |
| Job reference: |
Summary
Do you have a passion for Technology? Do you have the drive to succeed? Are you looking to work in a fast-paced environment? Do you want to be part of a growing award-winning technology company?
Join our dynamic team and be part of a company that values innovation, customer satisfaction, and professional growth.
We are seeking a dedicated IT Field Engineer to provide exceptional onsite repair services for our clients covering the West Midlands area.
As an IT Field Engineer, you will be responsible for providing onsite break/fix repair services for Desktop PCs, Laptops, and Servers. You will work independently or with team members on installations, IT Recycling decommissioning, and provide telephone support when required.
Key Responsibilities:
• Maintain excellent customer relations and ensure devices are operational or provide clear information on return visits.
• Complete job progress updates before leaving the customer site.
• Communicate effectively with the call allocation and engineering management teams throughout the day.
• Complete all allocated work daily and ensure all service administration is complete.
• Maintain and locate allocated boot stock.
• Keep the company vehicle clean and tidy.
• Ensure parts for jobs are locatable.
Desired Qualifications:
• CompTIA A+
• Lenovo RWST217
• CSCS Card
• Previous experience in a similar field service repair role.
• Strong knowledge of Laptop/Desktop hardware break/fix methodology.
• Server hardware repair knowledge and understanding of RAID principles
Job details:
This is a full time position - 37 hours per week. Field Based (West Midlands)
The working days are Monday to Friday
Join our dynamic team and be part of a company that values innovation, customer satisfaction, and professional growth.
We are seeking a dedicated IT Field Engineer to provide exceptional onsite repair services for our clients covering the West Midlands area.
As an IT Field Engineer, you will be responsible for providing onsite break/fix repair services for Desktop PCs, Laptops, and Servers. You will work independently or with team members on installations, IT Recycling decommissioning, and provide telephone support when required.
Key Responsibilities:
• Maintain excellent customer relations and ensure devices are operational or provide clear information on return visits.
• Complete job progress updates before leaving the customer site.
• Communicate effectively with the call allocation and engineering management teams throughout the day.
• Complete all allocated work daily and ensure all service administration is complete.
• Maintain and locate allocated boot stock.
• Keep the company vehicle clean and tidy.
• Ensure parts for jobs are locatable.
Desired Qualifications:
• CompTIA A+
• Lenovo RWST217
• CSCS Card
• Previous experience in a similar field service repair role.
• Strong knowledge of Laptop/Desktop hardware break/fix methodology.
• Server hardware repair knowledge and understanding of RAID principles
Job details:
This is a full time position - 37 hours per week. Field Based (West Midlands)
The working days are Monday to Friday
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.