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Operations Manager - Skills
| Dyddiad hysbysebu: | 28 Mawrth 2025 |
|---|---|
| Cyflog: | £37,000 i £42,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Ebrill 2025 |
| Lleoliad: | Bolton, Greater Manchester |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 1 diwrnod yr wythnos |
| Cwmni: | Acorn Training LTD |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | OpsSki |
Crynodeb
As the Skills Contracts Operations Manager, your core responsibility is to oversee the seamless management of contracts pertaining to skill development programmes across Greater Manchester. Your primary objective is to ensure the efficient execution of contracts, meeting client specifications, optimising resource allocation, and upholding high levels of client satisfaction. Your pivotal role revolves around driving exceptional performance and meeting the expectations outlined within the skills contracts, including financial, quality, and performance targets.
Working in close coordination with the Business Development, Enrolment, Delivery, and Data and Claims teams, you will forge robust connections to foster collaboration and alignment. Your efforts will facilitate the successful implementation and delivery of our Greater Manchester skills programmes, thereby contributing significantly to the attainment of contract objectives and goals.
Key Responsibilities
• Lead end-to-end contract management, implementing robust project management and review procedures across the Greater Manchester skills provision
• Collaborate with internal teams to ensure alignment of contract deliverables with commissioner expectations
• Actively engage with community groups, employers, and wider stakeholders to grow and develop the business within the curriculum-specific context
• Build/maintain relationships with relevant stakeholders, strategic and generic subcontractors/delivery partners and other relevant organisations
• Facilitate regular contract reviews with key managers to assess performance, plan the approach to achieving future targets and identify potential challenges/mitigating actions to ensure positive contract outcomes
• Work closely with the Head of Quality and Curriculum, actively participating in programme evaluation, stakeholder feedback and lessons learned activities
• Drive the long-term financial performance and value for money of Greater Manchester skills programmes through effective operational and financial performance management
• Work closely with the Heads of Curriculum, Head of Quality and Curriculum, and Curriculum Innovations Manager to implement step-in measures as required, including contractual performance and quality improvement planning
• Provide feedback based on any evaluation results, quality and progress assessments to ensure that content not achieving intended learning objectives is addressed
• Work with the Skills Delivery team as part of a defined joined-up approach to ensure a close tie-up between CPD design and programme management
Key Performance Indicators
• Achievement of contractual quality and performance measures
• Collaboration and engagement with community organisations, referral partners and employers
• Customer retention and high levels of stakeholder satisfaction
• Budget and resource utilisation and efficiency
• Timely and accurate reporting on contract performance measures
• Accuracy and completeness of contract documentation and reporting
Person Specification
Qualifications and specific training
Essential
• A degree in business admin, management, or a related field
• Level 5 management qualification or significant management experience in residential childcare or adult education settings
• GCSE grade A*-C (or equivalent) in English and Maths
• Full driving licence
Desirable
• Level 5 teaching learning and assessment qualification
• Level 4 IQA qualification
Experience
Essential
• Experience of performance and/ or contract management frameworks
• Proven experience in managing and delivering on educational skills contracts
• Experience of business planning, budget preparation, budget management
• Experience working with adult learners or in the adult education field
Desirable
• Experience of and engagement with quality assurance mechanisms both internally and externally
Knowledge
Essential
• In-depth understanding of national standards and regulations for adult skills
• Understand how to manage and drive performance improvement in contracts
• Demonstrate a knowledge, understanding and personal commitment to Equality, Diversity and Inclusion across all areas of work
Desirable
• Up to date and in-depth knowledge of adult education products, services, and industry trends
Skills and Qualities
Essential
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Strategic planning and goal setting
• Project management skills
• Data analysis and reporting abilities
• Problem-solving and decision-making skills
• Results-driven and goal-oriented
• Proactive and self-motivated
• Ability to work collaboratively with cross-functional teams
• Strong commitment to promoting and expanding adult education opportunities
Desirable
• Proficient in data analytics and using CRM (Customer Relationship Management) software
• Cultural sensitivity and an understanding of the diverse needs of adult learners
Working in close coordination with the Business Development, Enrolment, Delivery, and Data and Claims teams, you will forge robust connections to foster collaboration and alignment. Your efforts will facilitate the successful implementation and delivery of our Greater Manchester skills programmes, thereby contributing significantly to the attainment of contract objectives and goals.
Key Responsibilities
• Lead end-to-end contract management, implementing robust project management and review procedures across the Greater Manchester skills provision
• Collaborate with internal teams to ensure alignment of contract deliverables with commissioner expectations
• Actively engage with community groups, employers, and wider stakeholders to grow and develop the business within the curriculum-specific context
• Build/maintain relationships with relevant stakeholders, strategic and generic subcontractors/delivery partners and other relevant organisations
• Facilitate regular contract reviews with key managers to assess performance, plan the approach to achieving future targets and identify potential challenges/mitigating actions to ensure positive contract outcomes
• Work closely with the Head of Quality and Curriculum, actively participating in programme evaluation, stakeholder feedback and lessons learned activities
• Drive the long-term financial performance and value for money of Greater Manchester skills programmes through effective operational and financial performance management
• Work closely with the Heads of Curriculum, Head of Quality and Curriculum, and Curriculum Innovations Manager to implement step-in measures as required, including contractual performance and quality improvement planning
• Provide feedback based on any evaluation results, quality and progress assessments to ensure that content not achieving intended learning objectives is addressed
• Work with the Skills Delivery team as part of a defined joined-up approach to ensure a close tie-up between CPD design and programme management
Key Performance Indicators
• Achievement of contractual quality and performance measures
• Collaboration and engagement with community organisations, referral partners and employers
• Customer retention and high levels of stakeholder satisfaction
• Budget and resource utilisation and efficiency
• Timely and accurate reporting on contract performance measures
• Accuracy and completeness of contract documentation and reporting
Person Specification
Qualifications and specific training
Essential
• A degree in business admin, management, or a related field
• Level 5 management qualification or significant management experience in residential childcare or adult education settings
• GCSE grade A*-C (or equivalent) in English and Maths
• Full driving licence
Desirable
• Level 5 teaching learning and assessment qualification
• Level 4 IQA qualification
Experience
Essential
• Experience of performance and/ or contract management frameworks
• Proven experience in managing and delivering on educational skills contracts
• Experience of business planning, budget preparation, budget management
• Experience working with adult learners or in the adult education field
Desirable
• Experience of and engagement with quality assurance mechanisms both internally and externally
Knowledge
Essential
• In-depth understanding of national standards and regulations for adult skills
• Understand how to manage and drive performance improvement in contracts
• Demonstrate a knowledge, understanding and personal commitment to Equality, Diversity and Inclusion across all areas of work
Desirable
• Up to date and in-depth knowledge of adult education products, services, and industry trends
Skills and Qualities
Essential
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Strategic planning and goal setting
• Project management skills
• Data analysis and reporting abilities
• Problem-solving and decision-making skills
• Results-driven and goal-oriented
• Proactive and self-motivated
• Ability to work collaboratively with cross-functional teams
• Strong commitment to promoting and expanding adult education opportunities
Desirable
• Proficient in data analytics and using CRM (Customer Relationship Management) software
• Cultural sensitivity and an understanding of the diverse needs of adult learners