Flexible Deployment Team Caseworker
| Posting date: | 24 March 2025 |
|---|---|
| Salary: | £30,000 to £31,500 per year |
| Hours: | Full time |
| Closing date: | 07 April 2025 |
| Location: | Sheffield |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 397816/1 |
Summary
The Customer Services Group brings together Asylum & Human Rights Operations, Asylum Support, Accommodation, Resettlement, and Asylum Returns & Transformation, Passports, Citizenship & Civil Registration, Customer Operations Support Services and Visa Status & Information. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK.
The position is for an Executive Officer Caseworker within the Flexible Deployment Team (FDT) as part of Workforce and Services Support (WSS).
FDT’s purpose is to deploy resource on a temporary basis to business areas within Customer Services Group (CSG) experiencing surges in intake or demands outside of their control. These roles provide opportunities for staff to become multi-skilled in various workstreams and IT systems. The role involves working with different teams and business areas within Customer Services. It will differ each year and the average number of deployments across a calendar year can vary but you will remain with FDT as your home team.
The work covers wide ranging duties including casework consideration, applicant interviewing, telephony work, admin work, along with other admin type roles within these areas. Our support thereby improves the customer journey by making quality, timely decisions and develops a culture where customers are treated as individuals, with respect and empathy, irrespective of the outcome.
Caseworkers need to be comfortable working in a dynamic office environment. This is a fast-paced diverse role, and caseworkers handle short notice changes in workstreams and priorities, whilst ensuring they maintain high quality and meet performance measures.
Caseworkers must possess excellent organisation and communication skills and can have the ability to pick up new information in a rapidly changing environment. They need to be both adaptable and flexible, and able to work under pressure often to tight timescales.
Key Responsibilities
Reporting to a Higher Executive Officer Team Leader, the Caseworker’s responsibilities include, but are not limited to:
- Delivering exceptional case working skills covering a wide range of duties including casework consideration, applicant interviewing, telephony work, admin work, along with other admin type roles within these areas.
- Delivering high quality outputs in line with Operational Targets and Quality Assurance frameworks.
- Collaborating across the Customer Service Group and building experience and resilience.
- Improving efficiency by acting as a fresh pair of eyes on new workstreams, contributing to the sharing of best practice.
- Possessing a sound knowledge of equality and an appreciation of cultural differences.
Working Pattern
This post is open on a full time/part time and flexible working basis; however, hours will be agreed to meet business need.
We encourage applications from candidates who wish to work part-time; however, part-time opportunities cannot be guaranteed and are subject to the requirements of the role and business. Candidates wishing to work part-time should discuss this with the vacancy holder following successful completion of pre-employment checks, to explore whether this can be accommodated at your selected location.
Training
Training and mentoring will be provided for each deployment, some of which may be face to face. As a result, candidates may be required to work full time and be 100% office based for the duration of all training and mentoring periods.
The Flexible Deployment Team are also regularly deployed to critical business operational roles, successful candidates as such may require 100% workplace attendance for the duration of the deployment.
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