Lead Application Operations Engineer
| Dyddiad hysbysebu: | 24 Mawrth 2025 |
|---|---|
| Cyflog: | £55,557 i £66,058 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Ebrill 2025 |
| Lleoliad: | NE98 1YX |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 395586/2 |
Crynodeb
Do you want to help shape an emerging function in one of UK government’s largest IT environments?
Do you pride yourself in having the technical ability to fix complex issues and continuously improve systems?
The primary role of Centralised Application Support Services (CASS) is to provide application operations which deliver continuity of service for our users across DWP Digital services.
As a Lead Application Operations Engineer, you will be:
- Managing a team of Application Operations Engineers to ensure services are maintained, and continuously improved.
- Working collaboratively with teams across Digital Group to ensure smooth running of operational processes.
- Promoting IT Service Management best practice, to deliver value for our stakeholders.
As a member of CASS’s extended leadership team, this role provides the opportunity to shape the future direction of the function.
If this is something that interests you, apply today.
Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.
As a Lead Application Operations Engineer, you will manage a team of Application Operations Engineers and be accountable for the support of Health/Personal Independence Payment (PIP) portfolio of applications covering from a technical and IT Service Management perspective. The duties include:
- Providing accountability across incident, change and problem management ensuring that objectives are met and effectively lead the implementation on any lessons learnt.
- Providing technical expertise combined with leadership to ensure service issues are rectified and new project progress effectively.
- Being the focal point for customer queries and leading the discussions around the future roadmap of services.
- Effectively manage stakeholder relationships across technical and non-technical teams, in order to establish long term collaborative networks across functions.
- Utilise knowledge of service management frameworks (predominantly ITIL4 and Agile) to educate, upskill and communicate fellow team members. This should ensure IT Service Manager best practice is applied across your assigned team and the wider function.
- Promote automation, service improvements and the removal of repetitive manual tasks.
- Champion the right culture, values, and behaviours.
From time to time, you may also be required to support your applications out of hours (overnight and weekends) through a scheduled on-call rota.
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