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Customer Service Advisor
| Posting date: | 21 March 2025 |
|---|---|
| Salary: | £29,354.08 per year |
| Hours: | Full time |
| Closing date: | 02 April 2025 |
| Location: | Rushden, Northamptonshire |
| Remote working: | On-site only |
| Company: | Longhurst Group Ltd |
| Job type: | Permanent |
| Job reference: | LHG1089440 |
Summary
At Amplius, we’re on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment.
In our Customer Service Advisor role, you’ll be to deliver a first-class customer experience across all methods of customer contact (including call handling, on-line services and in person); with a strong focus on providing an early resolution.
Location: Rushden Office
Salary: Up to £29,354.08 per year
Contract: Permanent
⏰Your week: 36.25 hours per week, Monday to Friday 9am till 5pm, 45-minute break
✨Snapshot of your role
This is what your day will look like as our Customer Service Advisor:
Ensure the highest level of customer service is always maintained (including call handling, in person/reception etc.) and act as a role model for excellent service delivery across Amplius.
Proactively deal with customer enquiries at the first point of contact; with a strong focus on early resolution across all key business areas within Amplius.
Support the daily running of the Contact Centre by effectively responding to service enquiries, the reporting of repair-related queries, including reporting and appointing repairs within our customers’ homes and communal areas.
Your toolkit for success
To thrive in our Customer Service Advisor role, you’ll need:
Experience of delivering a multi-channel customer service (i.e., by phone, face-to-face, on-line etc).
Experience of dealing with complaints and customer dissatisfaction and resolving the issue.
The ability to demonstrate self-reliance and a flexible approach to working with effective problem solving and decision-making skills.
Be able to demonstrate the organisations values throughout your day-to-day work.
Why join Amplius?
There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves:
Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
❤️Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
Environmental and social impact
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
Perks of working at Amplius
28 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more
Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
Paid professional subscription for membership fees relating to your role
Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
Health cash plan giving cash back for everyday health checks such as optical and dental
Cycle to Work and Electric Car Lease schemes
High street, holiday and gym membership discounts
Plus lots more once you join!
The important stuff
We’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Have any questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!
The Company
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
In our Customer Service Advisor role, you’ll be to deliver a first-class customer experience across all methods of customer contact (including call handling, on-line services and in person); with a strong focus on providing an early resolution.
Location: Rushden Office
Salary: Up to £29,354.08 per year
Contract: Permanent
⏰Your week: 36.25 hours per week, Monday to Friday 9am till 5pm, 45-minute break
✨Snapshot of your role
This is what your day will look like as our Customer Service Advisor:
Ensure the highest level of customer service is always maintained (including call handling, in person/reception etc.) and act as a role model for excellent service delivery across Amplius.
Proactively deal with customer enquiries at the first point of contact; with a strong focus on early resolution across all key business areas within Amplius.
Support the daily running of the Contact Centre by effectively responding to service enquiries, the reporting of repair-related queries, including reporting and appointing repairs within our customers’ homes and communal areas.
Your toolkit for success
To thrive in our Customer Service Advisor role, you’ll need:
Experience of delivering a multi-channel customer service (i.e., by phone, face-to-face, on-line etc).
Experience of dealing with complaints and customer dissatisfaction and resolving the issue.
The ability to demonstrate self-reliance and a flexible approach to working with effective problem solving and decision-making skills.
Be able to demonstrate the organisations values throughout your day-to-day work.
Why join Amplius?
There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves:
Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
❤️Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
Environmental and social impact
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
Perks of working at Amplius
28 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more
Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
Paid professional subscription for membership fees relating to your role
Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
Health cash plan giving cash back for everyday health checks such as optical and dental
Cycle to Work and Electric Car Lease schemes
High street, holiday and gym membership discounts
Plus lots more once you join!
The important stuff
We’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Have any questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!
The Company
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.