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4247 - Senior Operations Manager - Central London County Court (RCJ)

Manylion swydd
Dyddiad hysbysebu: 21 Mawrth 2025
Cyflog: £61,201 i £69,338 bob blwyddyn
Oriau: Llawn Amser
Dyddiad cau: 07 Ebrill 2025
Lleoliad: WC2A 2LL
Gweithio o bell: Ar y safle yn unig
Cwmni: Ministry of Justice
Math o swydd: Parhaol
Cyfeirnod swydd: 4247

Crynodeb

Role Purpose

The G7 will lead operational delivery and be responsible for high quality service provision (for one or more services across the region) and complex operations, which may include those delivered within our high profile and larger site(s).

Deputising and supporting the Head of Operations, the role holder will have considerable influence and responsibility over service provision within the region. The role holder will provide a high level of support to the Head of Operations in the operational management of services across the region. A key part of this role will involve creating, developing, and maintaining relationships with internal and external stakeholders and managing their varying and complex needs.

This role has significant people leadership
responsibility, and will provide clear strategic direction and focus, leading by example, and visibly championing and leading change which delivers results and improved performance across the region.

The role holder will create and enhance effective working relationships to support the local judiciary and ensure hearings operate effectively and efficiently, supporting the Head(s) of Operations and representing them as required. The scope of the role is significant, contributing substantially to the achievement of business objectives across their region.

The role holder will promote inclusive leadership, champion our values and behaviours and foster a culture that values innovation and creativity, ensuring everyone feels valued, supported, challenged and capable.

Key Accountabilities

Be responsible for leadership and day-to-day operational delivery of service provision of one or more services across the region, supporting and enabling the head of operations in the delivery of operational priorities and objectives and contributing significantly to the achievement of key national and regional business plan objectives.

Take responsibility for active decision making on strategic, operational, resourcing and people management issues, which will include but not be limited to service provision within your region/ area/ site(s), maintenance of the site(s), health and safety/governance requirements, incident control and management, business continuity, information assurance, stakeholder and media relations, and the resolution of issues/ conflicts.

Maintain a strategic focus across the service(s) delivered across your area/ region, realigning priorities where necessary and assigning responsibility for action against plans to ensure efficient and consistent service delivery and performance, including management and achievement of KPIs and compliance with regulatory requirements and the Service Assurance Framework.