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Clinical Access Line Recovery Worker | Nottinghamshire Healthcare NHS Foundation Trust
| Posting date: | 21 March 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,071 - £25,674 per annum pro rata |
| Hours: | Part time |
| Closing date: | 20 April 2025 |
| Location: | Nottingham, NG6 9DR |
| Company: | Nottinghamshire Healthcare NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7074398/186-348-25-MH |
Summary
An exciting opportunity has arisen for Band 3 Recovery Support Workers to join our team delivering the Clinical Access Line.
The Clinical Access Line is a service that is central to the mental health crisis pathway with Nottingham and Nottinghamshire.
Following the national introduction of the 111 Mental Health option 2 service in April 2024, NHS England required all trusts to have a '24/7 open access telephone lines for urgent NHS mental health support, advice and triage through which people of all ages can access the NHS mental health pathway/further support if needed'
You will be part of a team that consists of recovery workers, qualified Clinicians and Clinical Leads.
The role of the recovery support worker will be to take initial calls, offer screening and direct service users to the most appropriate service to meet their needs. The team also provides advice and guidance through a triage process where the urgency of care required is assessed and signposted accordingly. Relevant training will be provided upon successful recruitment to the post and the posts are supported and supervised by qualified clinicians.
These roles require individuals to have knowledgeable about different services, options and support. A key part of this role is to support those experiencing emotional distress and use problem solving approaches to best meet service user’s needs.
If this exciting opportunity sounds like the role for you please do contact us for more information or an informal chat
Working in the Clinical access line can be emotionally and mentally demanding, fast paced and requires the post holder to be flexible, motivated, have excellent communication skills, engage with clinical and managerial supervision and develop the role by continuously improving their own knowledge and skill set.
This role is telephony based and will require extended use of telephony at IT systems from an office base.
The post holder will provide a solution focused response to callers utilizing their knowledge and experience of the range of community resources that are available.
The post holder will provide the right level of intervention for whoever accesses the Clinical access line, including appropriate escalation where needed for clinical triage.
The post holder will provide brief solution focussed emotional support for those calling in acute distress or experiencing a mental health crisis.
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment
The Clinical access line is an all-age service providing support for service users their families and carers across Nottingham City and Nottinghamshire County. The Clinical access line offers initial screening and clinical triage for all accessing the service
· 111 Mental health option 2
· Professionals line
· Existing service users known to Crisis services or secondary mental health care
The service can offer clinical triage, referral and signposting to other secondary mental health services, other statutory and non-statutory services or emotional support at the time of the call.
This role within the Clinical access line will work under the direct supervision of a clinician within the service. The role will screen referrals using the UK Mental health triage scale toolkit, escalate cases to clinical triage as indicated by the triage, signpost service users to other services best able to meet their needs including emergency services if indicated.
This role will also offer focused emotional support to meet the service user’s immediate needs if indicated by the triage process.
The post holder will be required to recognise situations of clinical risk and immediately escalate concerns under the direct supervision of the available registered professional. You will have the ability to take appropriate emergency action independently in line with policies and procedures appropriate action to ensure a safe environment for patients/families and staff with support as necessary.
Please note that this post does not meet the pay level required for a Skilled worker visa.
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria herehttps://www.gov.uk/skilled-worker-visa
This advert closes on Friday 11 Apr 2025
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