Document Handling Unit - Team Leader
| Dyddiad hysbysebu: | 21 Mawrth 2025 |
|---|---|
| Cyflog: | £30,000 i £31,500 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Ebrill 2025 |
| Lleoliad: | Corby |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 396299/1 |
Crynodeb
The Customer Services Group brings together Asylum & Human Rights, Asylum Support and Dispersal, Asylum Accommodation Centres, Resettlement Group, Passports, Citizenship & Civil Registration, Customer Operations Support Services and UK Visas & Immigration. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK.
PCCR contains three service lines: Passports, Citizenship and Civil Registration. It is an operational delivery area with a range of functions, which predominately considers applications for British Citizenship, applications for British Passports, and to support the recording of life events, including births, deaths and marriages/civil partnerships in England and Wales and to provide certificates via an application process.
This position is located within supplier sites based in Corby (1 vacancy) and Hemel Hempstead (3 vacancies), managing a team who are undertaking the scanning, validation, and storage of passport related customer documents. The role will provide on-going guidance and support to our third-party supplier and contribute to the upskilling and development of their document validation skills while processing referrals made to them from supplier document handlers.
Leading a team to support and process the validation of documents in line with HMPO policy and procedures. Working at pace to meet the volume of referrals from the supplier, while maintaining a quality to support the effective examination of digital passport applications by HM Passport Office.
Training will be provided on site and there is minimal travel required for this role.
Fixed Term Appointment (FTA)
FTA offered for 12 months with the option to extend by 6 months to an overall maximum of 18 months if work demands necessitate the extension.
We are looking for confident, dynamic leaders with interpersonal skills and experience who will:
- Be disciplined in the staff management of a team of Civil Servants, focused to improve quality and performance
- Be resilient in building and maintaining an inclusive culture, acceptance and understanding of individuals differences
- Committed to the onsite well-being, health and safety of individual’s working within the unit
- Undertake strategic management of workflow and performance for embedded team
- Be pro-active in encouraging process improvement and lean thinking
- Committed to building mutually beneficial networks with relevant stakeholders and wider business areas to support and improve the service
- Confident in gathering and analysing measures, working collaboratively to formulate actions and make decisions
Working Pattern
Due to the business requirements of this role, it is only available on a full-time basis.
Due to the nature of the role 100% office attendance is required.
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