Helpdesk Coordinator
| Dyddiad hysbysebu: | 20 Mawrth 2025 |
|---|---|
| Cyflog: | £23,881 i £25,733 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Ebrill 2025 |
| Lleoliad: | Liverpool, Merseyside, L2 2QP |
| Cwmni: | Liverpool John Moores University |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 5003_1742487883 |
Crynodeb
Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn't exist anywhere else and have shaped the city in which we belong. Working with the people of Liverpool to improve lives and support communities is at the heart of why we were founded and why we exist today.
Our Estates Development and Campus Services department is looking to recruit two permanent, full-time Helpdesk Coordinators for the Estates and Facilities Management Helpdesk. This Helpdesk is a vital service at the University and serves as the primary contact point for customers to report maintenance issues and request support from our Campus Services Teams.
The Helpdesk operates from 8 am to 5 pm, Monday to Friday. We are seeking candidates to cover the following shifts:
1 x 8:00 am to 4:00 pm, Monday to Friday
1 x 8:30 am to 4:30 pm, Monday to Friday
We are looking for highly motivated individuals who are passionate about providing exceptional customer care. You will be responsible for responding efficiently and effectively to a wide range of inquiries via telephone and the University CAFM system, Invida.
You should possess a strong customer service ethos, a solid work ethic, excellent communication skills, and experience with IT. Demonstrating reliability, flexibility, and professionalism is essential for this role. Educated to at least Grade C, GCSE in English and Maths or equivalent or a proven track record of relevant work
In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support as well as family-friendly policies.
This is an exciting time to join the university as we deliver the LJMU Strategy 2030 and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do.
If you feel that this is the role you have been looking for and your skills and experience can make a real difference at LJMU, we look forward to hearing from you.
Anticipated interview dates Thursday 10th and Friday 11th April 2025.
Liverpool John Moores University (LJMU) is an equal opportunities employer and welcomes applications from all backgrounds and communities, regardless of age, gender identity, disability, sexual orientation, ethnicity, or religion. All appointments are made based on merit.Please note all of our vacancies will be closed to applications at midnight on the advertised closing date, unless otherwise stated.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd