Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Customer Service Debt Adviser
| Dyddiad hysbysebu: | 27 Tachwedd 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £25,000 - £28,000 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Ebrill 2025 |
| Lleoliad: | Grantham, NG31 7FZ |
| Cwmni: | Totemic Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 474 |
Crynodeb
Job Advert
Are you eager to be part of a dynamic and collaborative team? We're seeking individuals with strong communication skills and
customer service experience.
Ready to join? Read on to find out more about this role.
This role has a starting salary of £25,000 which will increase to £28,000 on probation pass!
About PayPlan
We believe that everyone deserves to be treated with empathy and respect, especially when dealing with sensitive financial
situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to
their individual circumstances. We take pride in our work and are committed to making a positive impact on our clients’ lives.
Working at PayPlan
We are dedicated to making a difference in the lives of those in need and we invite you to join us in this mission. If you are
customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a
positive impact, then we would love for you to be a part of our team.
What’s in it for you?
With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we
offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives while enjoying what
you do!
Working under the Totemic Holdings group, you’ll have access to a range of employee benefits. Our benefits include one-hour paid
lunch breaks, free on-site parking, cycle to work scheme, 24/7 Employee Assistance Programme, dedicated Wellbeing Champions,
company pension, company-wide clubs and groups, and extra benefits for long-serving employees, including additional holiday and
much more.
Responsibilities of our Debt Advisors
Employees deal with existing Debt Management clients and need to build and maintain strong relationships with them to ensure that
accurate information is both taken and given throughout this process, and that client and regulatory needs are always met.
Case officers are expected to be the best they can be to deliver better results – for themselves, their team, the function, and
the business as a whole.
You will be responsible for
* Communicating with clients and creditors
* Establishing the facts of their situation and utilising the tools available creating a record of their circumstances including,
where appropriate, a clear statement of income and expenditure
* Pay due regard to the interests of customers and treat them fairly.
* Act to deliver good outcomes for retail customers by agreeing appropriate solutions to the situations presented
* Sustaining the client through the journey of establishing the appropriate outcome and clearly communicating the requirements
necessary to complete that journey including the collection of 3rd party evidence.
* Producing and checking appropriate documentation, presenting proposals to clients and creditors for approval
* Engaging with client/creditor through the life of the plan, conducting annual reviews, collecting evidence of continuing or
changing circumstances and acting on that information where appropriate
Key skills of a successful candidate
* Previous experience of working within a similar industry would be an advantage.
* Excellent written and verbal communication skills with the ability to understand the needs of the client.
* Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients.
* Ability to make decisions and provide advice to clients within the operational framework and the training, guidance and support
provided.
* Adaptability to competently use and respond to different modes of client communication and internal IT system.
* Good team player and a commitment to delivering excellent internal and external service standards.
If this sounds like the role for you, apply now or get in touch if you’d like further information.
Take a look at our website here [https://www.payplan.com/].
Please note that your application will be submitted through Hireful. Hireful hold their own Privacy Policy which can be found here
[https://www.hireful.com/privacy-policy].
Are you eager to be part of a dynamic and collaborative team? We're seeking individuals with strong communication skills and
customer service experience.
Ready to join? Read on to find out more about this role.
This role has a starting salary of £25,000 which will increase to £28,000 on probation pass!
About PayPlan
We believe that everyone deserves to be treated with empathy and respect, especially when dealing with sensitive financial
situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to
their individual circumstances. We take pride in our work and are committed to making a positive impact on our clients’ lives.
Working at PayPlan
We are dedicated to making a difference in the lives of those in need and we invite you to join us in this mission. If you are
customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a
positive impact, then we would love for you to be a part of our team.
What’s in it for you?
With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we
offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives while enjoying what
you do!
Working under the Totemic Holdings group, you’ll have access to a range of employee benefits. Our benefits include one-hour paid
lunch breaks, free on-site parking, cycle to work scheme, 24/7 Employee Assistance Programme, dedicated Wellbeing Champions,
company pension, company-wide clubs and groups, and extra benefits for long-serving employees, including additional holiday and
much more.
Responsibilities of our Debt Advisors
Employees deal with existing Debt Management clients and need to build and maintain strong relationships with them to ensure that
accurate information is both taken and given throughout this process, and that client and regulatory needs are always met.
Case officers are expected to be the best they can be to deliver better results – for themselves, their team, the function, and
the business as a whole.
You will be responsible for
* Communicating with clients and creditors
* Establishing the facts of their situation and utilising the tools available creating a record of their circumstances including,
where appropriate, a clear statement of income and expenditure
* Pay due regard to the interests of customers and treat them fairly.
* Act to deliver good outcomes for retail customers by agreeing appropriate solutions to the situations presented
* Sustaining the client through the journey of establishing the appropriate outcome and clearly communicating the requirements
necessary to complete that journey including the collection of 3rd party evidence.
* Producing and checking appropriate documentation, presenting proposals to clients and creditors for approval
* Engaging with client/creditor through the life of the plan, conducting annual reviews, collecting evidence of continuing or
changing circumstances and acting on that information where appropriate
Key skills of a successful candidate
* Previous experience of working within a similar industry would be an advantage.
* Excellent written and verbal communication skills with the ability to understand the needs of the client.
* Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients.
* Ability to make decisions and provide advice to clients within the operational framework and the training, guidance and support
provided.
* Adaptability to competently use and respond to different modes of client communication and internal IT system.
* Good team player and a commitment to delivering excellent internal and external service standards.
If this sounds like the role for you, apply now or get in touch if you’d like further information.
Take a look at our website here [https://www.payplan.com/].
Please note that your application will be submitted through Hireful. Hireful hold their own Privacy Policy which can be found here
[https://www.hireful.com/privacy-policy].