Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
IT Customer Support Technician
| Dyddiad hysbysebu: | 20 Mawrth 2025 |
|---|---|
| Cyflog: | £28,000 i £38,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | plus commission/bonus schemes |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Ebrill 2025 |
| Lleoliad: | Ashburton, Newton Abbot |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Emmerson Ross Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ER7875-gr |
Crynodeb
Imagine being part of a company that not only drives innovation but also empowers its employees to grow and thrive. Our client is a fast-growing, cutting-edge professional services company offering an exciting opportunity for a IT Customer Support Technician to join them at this exciting stage (~350 employees globally). This is not just another IT Customer Support Technician job—it's a chance to play a pivotal role in shaping the future of a professional services organisation and software distributor, while advancing your own career in a dynamic, collaborative environment.
What You’ll Do:
As a IT Customer Support Technician, you will be responsible for providing good quality researched resolutions to issues raised by end-users. You will be trained and suitably equipped to troubleshoot and provide solutions to their end-users - all of their Technical Support Team are fully trained and accredited in the technologies they support. Your role is crucial in providing a great customer experience by resolving technical problems promptly, effectively and in a friendly manner. The role will mainly focus on Microsoft Azure, along with other vendor technologies.
This IT Customer Support Technician position offers opportunities for advancement and may eventually lead to an engineering role within their professional services team.
- You will respond to user inquiries and provide technical support via phone and our dedicated support portal.
- You will diagnose and resolve technical issues covering end user devices and server environments.
- As part of the team, you will monitor customer infrastructure environments
- You will document and track support requests using the dedicated ticketing system.
- You will provide guidance and training to better equip end users.
- You will escalate unresolved issues to the professional services engineering team or to the vendor.
- You will follow established policies and procedures.
- You will participate in projects and initiatives as needed.
What Makes You a Great Fit:
- You’ve got 2+ years of experience within technical support.
- You will have experience of support in Azure infrastructure (They will assist you in getting the required accreditations).
- You will have an understanding of networking components, to include identity management, DNS, DHCP and security management.
- You’re keen in developing your technology knowledge.
- You’re able to communicate with clients clearly and concisely.
- Self driven to meet and exceed target KPIs.
- You’re passionate about working in fast-paced environments where you can make a real impact
- You will ideally have had exposure to and understand technical professional services
As Their IT Customer Support Technician You Will Receive:
- Paid Training
- Individual Personal Development Plans
- Salary plus commission/bonus schemes
- Sick Pay
- Holiday Pay
- Staff Referral Scheme
- Personal Trainer
- Flexible Working arrangements
- Incentives and Rewards
- Social Events/Fundraisers/Staff Parties
- Life Assurance with MetLife
- Employee Assistance Programme for you and your family
- Medicash Health Cash Plan
All companies say that they have a great culture – They are proud that this is reality – They put their people first!
If you’re looking for a place where your hard work will be recognised, your ideas valued and your career advanced, then this is the place for you. Come and be part of a company where you can truly make a difference.
What You’ll Do:
As a IT Customer Support Technician, you will be responsible for providing good quality researched resolutions to issues raised by end-users. You will be trained and suitably equipped to troubleshoot and provide solutions to their end-users - all of their Technical Support Team are fully trained and accredited in the technologies they support. Your role is crucial in providing a great customer experience by resolving technical problems promptly, effectively and in a friendly manner. The role will mainly focus on Microsoft Azure, along with other vendor technologies.
This IT Customer Support Technician position offers opportunities for advancement and may eventually lead to an engineering role within their professional services team.
- You will respond to user inquiries and provide technical support via phone and our dedicated support portal.
- You will diagnose and resolve technical issues covering end user devices and server environments.
- As part of the team, you will monitor customer infrastructure environments
- You will document and track support requests using the dedicated ticketing system.
- You will provide guidance and training to better equip end users.
- You will escalate unresolved issues to the professional services engineering team or to the vendor.
- You will follow established policies and procedures.
- You will participate in projects and initiatives as needed.
What Makes You a Great Fit:
- You’ve got 2+ years of experience within technical support.
- You will have experience of support in Azure infrastructure (They will assist you in getting the required accreditations).
- You will have an understanding of networking components, to include identity management, DNS, DHCP and security management.
- You’re keen in developing your technology knowledge.
- You’re able to communicate with clients clearly and concisely.
- Self driven to meet and exceed target KPIs.
- You’re passionate about working in fast-paced environments where you can make a real impact
- You will ideally have had exposure to and understand technical professional services
As Their IT Customer Support Technician You Will Receive:
- Paid Training
- Individual Personal Development Plans
- Salary plus commission/bonus schemes
- Sick Pay
- Holiday Pay
- Staff Referral Scheme
- Personal Trainer
- Flexible Working arrangements
- Incentives and Rewards
- Social Events/Fundraisers/Staff Parties
- Life Assurance with MetLife
- Employee Assistance Programme for you and your family
- Medicash Health Cash Plan
All companies say that they have a great culture – They are proud that this is reality – They put their people first!
If you’re looking for a place where your hard work will be recognised, your ideas valued and your career advanced, then this is the place for you. Come and be part of a company where you can truly make a difference.