Concierge Apprentice
| Dyddiad hysbysebu: | 19 Mawrth 2025 |
|---|---|
| Cyflog: | £27,427 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Ebrill 2025 |
| Lleoliad: | N9 0TR |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Lifetime Training |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | VA/243915-37853 |
Crynodeb
GLL is looking for a Concierge at Edmonton Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.
As Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.
You will need to be the person who thrives in a busy environment and will be unfazed by the variety of the role. Our concierge role is varied and could be doing anything from customer service and taking bookings to ensuring the general safety and cleanliness of areas and equipment to ensure our customers get an exceptional experience.
Edmonton Leisure Centre is set to become a future GLL flagship facility, and we're looking for ambitious, people to join us in this exciting new chapter. This is a rare opportunity in the early stages of a major £5M+ redevelopment that will transform the centre and deliver incredible services to the community. As the driving force behind this transformation, you'll join a dynamic team and be part of building an exciting programme from the ground up, creating a centre that meets the evolving needs of the community.
· Being the first point of call for customers
· Answer incoming calls to the centre
· Deal with transactions including setting up direct debits and cash handling
· Dealing with membership enquiries including selling memberships to customers
· Deliver first-class customer service
· Answer customer queries
· Setting up equipment
· Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre
What your apprenticeship includes:
A mixture of face to face and online catch ups every 4 - 6 weeks to discuss feedback and progress
A mixture of on and off the job training, including workshops and webinars
Reviews every 12 weeks with your Line Manager and apprenticeship trainer
The chance to get Functional Skills in English and maths (if you don't already have GCSE)