Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Destination Host
| Dyddiad hysbysebu: | 19 Mawrth 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Ebrill 2025 |
| Lleoliad: | Reading, Berkshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Jones Lange LaSalle |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | REQ377445 |
Crynodeb
Role Purpose
The purpose of the Destination Host is to create an incredible place for people to visit our client site The Oracle Shopping Destination. We expect the Destination Host to have a deep understanding of their occupiers, customers, and stakeholders and to build meaningful relationships. The Destination Host will work as part of the Occupier and Customer team to create a community environment for everyone working in the shopping centre and embed The Oracle in the Reading community as the place to be.
This role is to support the shopping centre across all trading days and peak opening times.
Core Responsibilities:
Curate an inclusive community within the destination that is inviting and exciting for everyone working and visiting the shopping centre.
Liaising and working with the security, cleaning, and maintenance teams to ensure any issues are flagged, and follow through to resolution
To be mobile, highly visible, and building relationships with the occupier brands and business, as well as visitors
To obtain feedback from the occupiers and visitors for reporting purposes in improving the experience of all stakeholders
To build and share knowledge between occupiers, creating a community atmosphere
Be the main point of contact and support for occupants of the shopping destination
Be security conscious; be familiar with the shopping destination security processes and have confidence in raising when things do not look right
Be reliable, flexible, honest and a strong advocate for the destination and always ensure you provide a consistent service
Be accountable in daily interactions with stakeholders and responsibilities, with the ability to use initiative and be self-led
Support in overseeing events on the day, including problem-solving, welcoming guests
Communicating with the Occupier and Customer Manager and Marketing team to ensure effective communication for destination events and marketing activity
Support the Occupier and Customer Manager and Marketing team with identifying event opportunities and generating interest
Build relationships with local charity and community groups.
Provide general administrative support to the destination Management team
Collate data and ensure accuracy while working to deadlines
Focus on People
Actively and positively engage with colleagues, occupiers, and visitors to quickly build relationships and create a community feel
Anticipate the needs of visitors to the destination and follow up to ensure that all expectations are met and where possible exceeded
Take ownership and responsibility ensuring you are working effectively and developing close relationships and managing your own time
Effective Communication
Handle all queries efficiently but effectively and supply relevant information as required and appropriate
Proactively identify and troubleshoot issues before they become a problem
The Destination Host will collaborate closely with the management team, fostering open communication through regular meetings to address challenges and opportunities creating an operating rhythm and routine
Complete a handover with colleagues and other stakeholders as required when taking time out of the business and between shifts
Be aware of relevant legislation to include health & safety and be always security conscious
Create a sense of community and fun with all colleagues
Building proactive and effective two-way relationships with the occupiers at the Destination
Own occupier communications, working with all departments and clients to ensure effective communication
Meeting with a range of representatives from each retailer within the scheme from decision-makers to store managers, to gain a confident understanding of their business performance objectives, aspirations and needs and identify opportunities to help retailers achieve these
Collection of turnover and trade information from occupiers
Oversee occupier customer feedback programmes as appropriate and use the feedback to inform strategy
Provide reporting on customer and community feedback that can be used to evolve the customer service offer within the destination
Build proactive and effective two-way relationships with stakeholders within the destination. These stakeholders will include local retailers, leisure operators, public services (such as police), local authorities, schools/ colleges/ universities, charities and such like.
Required skills
A strong communicator and interpersonal skills
Strong verbal and written communication skills
Cold-outreach experience a plus
Exceptional organisation, time management and prioritisation skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy
A real specialist in retail or hospitality, having a passion and understanding of a commercial or retail space.
Ideally have an understanding of well-being programmes
Experience an event environment would be beneficial
A passion for customer experience
Project management and business operations experience preferable
Innovative in thinking and take the initiative finding new ways of working
Work efficiently and ability to learn new systems and software
Be ambitious and commercially minded
The purpose of the Destination Host is to create an incredible place for people to visit our client site The Oracle Shopping Destination. We expect the Destination Host to have a deep understanding of their occupiers, customers, and stakeholders and to build meaningful relationships. The Destination Host will work as part of the Occupier and Customer team to create a community environment for everyone working in the shopping centre and embed The Oracle in the Reading community as the place to be.
This role is to support the shopping centre across all trading days and peak opening times.
Core Responsibilities:
Curate an inclusive community within the destination that is inviting and exciting for everyone working and visiting the shopping centre.
Liaising and working with the security, cleaning, and maintenance teams to ensure any issues are flagged, and follow through to resolution
To be mobile, highly visible, and building relationships with the occupier brands and business, as well as visitors
To obtain feedback from the occupiers and visitors for reporting purposes in improving the experience of all stakeholders
To build and share knowledge between occupiers, creating a community atmosphere
Be the main point of contact and support for occupants of the shopping destination
Be security conscious; be familiar with the shopping destination security processes and have confidence in raising when things do not look right
Be reliable, flexible, honest and a strong advocate for the destination and always ensure you provide a consistent service
Be accountable in daily interactions with stakeholders and responsibilities, with the ability to use initiative and be self-led
Support in overseeing events on the day, including problem-solving, welcoming guests
Communicating with the Occupier and Customer Manager and Marketing team to ensure effective communication for destination events and marketing activity
Support the Occupier and Customer Manager and Marketing team with identifying event opportunities and generating interest
Build relationships with local charity and community groups.
Provide general administrative support to the destination Management team
Collate data and ensure accuracy while working to deadlines
Focus on People
Actively and positively engage with colleagues, occupiers, and visitors to quickly build relationships and create a community feel
Anticipate the needs of visitors to the destination and follow up to ensure that all expectations are met and where possible exceeded
Take ownership and responsibility ensuring you are working effectively and developing close relationships and managing your own time
Effective Communication
Handle all queries efficiently but effectively and supply relevant information as required and appropriate
Proactively identify and troubleshoot issues before they become a problem
The Destination Host will collaborate closely with the management team, fostering open communication through regular meetings to address challenges and opportunities creating an operating rhythm and routine
Complete a handover with colleagues and other stakeholders as required when taking time out of the business and between shifts
Be aware of relevant legislation to include health & safety and be always security conscious
Create a sense of community and fun with all colleagues
Building proactive and effective two-way relationships with the occupiers at the Destination
Own occupier communications, working with all departments and clients to ensure effective communication
Meeting with a range of representatives from each retailer within the scheme from decision-makers to store managers, to gain a confident understanding of their business performance objectives, aspirations and needs and identify opportunities to help retailers achieve these
Collection of turnover and trade information from occupiers
Oversee occupier customer feedback programmes as appropriate and use the feedback to inform strategy
Provide reporting on customer and community feedback that can be used to evolve the customer service offer within the destination
Build proactive and effective two-way relationships with stakeholders within the destination. These stakeholders will include local retailers, leisure operators, public services (such as police), local authorities, schools/ colleges/ universities, charities and such like.
Required skills
A strong communicator and interpersonal skills
Strong verbal and written communication skills
Cold-outreach experience a plus
Exceptional organisation, time management and prioritisation skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy
A real specialist in retail or hospitality, having a passion and understanding of a commercial or retail space.
Ideally have an understanding of well-being programmes
Experience an event environment would be beneficial
A passion for customer experience
Project management and business operations experience preferable
Innovative in thinking and take the initiative finding new ways of working
Work efficiently and ability to learn new systems and software
Be ambitious and commercially minded