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Receptionist/ Schedular
| Dyddiad hysbysebu: | 14 Mawrth 2025 |
|---|---|
| Cyflog: | £24,071.00 i £25,674.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24071.00 - £25674.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Mawrth 2025 |
| Lleoliad: | Milton Keynes, MK6 5LD |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9430-25-0180 |
Crynodeb
Scheduling of outpatient appointments in accordance with National and locally defined policies and standards to manage patient pathways, with reference to MKUHs Patient Access Policy. Working in a call centre environment to respond to patient, GP, and other queries, ensuring that general data protection rules are adhered to, and excellent customer service provided. Monitoring patient waiting lists to ensure patients are secured an outpatient appointment within designated appropriate timeframes. Escalating issues appropriately to senior managers. Provision of Reception cover for Outpatient areas and MKUH Main Reception to receive patients, ensuring Trust systems are updated accordingly and providing excellent customer service. Monitoring of designated worklists and reports to ensure associated updates to relevant Trust systems are made. Demonstrate role requirements to new starters, training them on departmental policies and procedures. Central Booking Office Ensure patients are scheduled according to national and locally defined policy, inclusive of Referral to Treatment and the Patient Access Policy. Respond to patient and other telephone calls, within designated set parameters. Ensuring calls are managed professionally and patients are kept fully informed Communicate with patients in relation clinic cancellations etc as required. Work collaboratively with other administrative staff and operational teams to provide an efficient and effective scheduling service. Proactively monitor waiting lists inclusive of those held on the e-Referral and eCare systems, ensuring patients appointments are booked within appropriate timescales and escalating accordingly if capacity is unavailable. Follow standard operating procedures (SOPs) to ensure all appointments are scheduled according to defined processes. Reception Greet patients and other visitors professionally. Check-patients in and out on the eCare in a timely manner, ensuring any additional support in terms of Interpreters etc are in place for their appointment. Action clinic outcome forms in a timely manner and undertake a cashing-up process each day for a designated reception area. Liaise with Clinicians and Nursing staff throughout the clinic session to ensure that clinic outcome forms for every patient are received and actioned, updating their Referral to Treatment status and arranging follow-up appointments as required. Ensure reception areas are kept clean and tidy to provide a welcoming environment to patients and other visitors. Please refer to the Job Description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.