Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Food & Beverage Duty Manager
| Dyddiad hysbysebu: | 13 Mawrth 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £25,828 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Ebrill 2025 |
| Lleoliad: | Gateshead, NE8 2JR |
| Cwmni: | North Music Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 221 |
Crynodeb
Job Advert
Food & Beverage Duty Manager
The important stuff:
Deadline for applications: 5pm 25th March 2025
Reports to: General Manager of Catering and Retail, F&B Manager – Operations
Location: The Glasshouse International Centre for Music
Working hours: 36 hours including evenings and weekends
Salary: SCP 25 - £25,828
About you
Are you a natural leader with a passion for delivering exceptional customer service? Ready to thrive in a dynamic, fast-paced
environment? We're seeking an energetic Duty Manager to join our team and elevate our customer experience to new heights. If
you've got experience in Food & Beverage or Hospitality and want a challenge in an always changing environment, we want to hear
from you!
This is a great opportunity for someone interested in the hospitality and events industry who is looking to make an impact and
further develop their career by bringing fresh and new ideas to The Glasshouse.
The impact you’ll make
We’re always open new ideas; you would be part of the development and implementation of everything from event catering to themed
cocktails. But don’t worry if you haven’t got experience in this, if you love creativity and want to make an impact, we’d love to
hear from you.
It would be great if you had experience in:
* Strong experience of bar, restaurant, café work in a management capacity
* Management duties: cash-handling, rotas, training, stock management
Skills and knowledge of:
* Initiative, willingness to learn
* Excellent customer service and interpersonal skills
* Understanding of event catering/operational bar requirements
Key Responsibilities:
Leadership & Management: Lead upselling strategies, manage and train F&B staff to ensure excellent customer service, support
recruitment, and address staff issues promptly while modeling The Glasshouse ICM’s values to create a positive and safe atmosphere
for both patrons and staff.
Customer Service & Sales: Resolve customer complaints professionally, enhance visitor experiences, lead upselling strategies to
maximize sales, and motivate the team to engage with customers while maintaining exceptional service.
Operational Excellence: Ensure F&B outlets are clean and presentable, manage setup and service delivery, oversee cash handling in
line with policies, complete accurate daily reports, provide shift briefings on health, safety, and customer service, and report
incidents or equipment issues as per procedures.
Collaboration & Coordination: Collaborate with events, programming, and box office teams to ensure efficient staffing, support
operational queries, and assist the Audience Experience Coordinator with stock management, ordering, and invoices as needed.
Other responsibilities: Ensure quality and safety controls are met, comply with health and safety guidelines, maintain knowledge
of licensing regulations, and ensure F&B staff adhere to uniform standards and safety protocols. Manage inventory to minimize
waste, oversee stock deliveries and cellar maintenance, assist with cashing up, and support events by ensuring proper staffing and
providing accurate event quotes.
Our commitment to your development
At The Glasshouse, we support your development by tailoring training to your needs. Whether through qualifications, on-the-job
training, or team learning, we'll help you gain the skills and knowledge to excel in your role.
About The Glasshouse International Centre for Music
We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians
are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking
toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.
Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that
means 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across
the North East and through live- streamed performances and digital lessons.
Diversity, Equality, and Inclusion
At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and
experiences are valued so everyone can be themselves.
Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your
background or the challenges you’ve faced.
For example, we would love to hear from you if you:
* Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
* Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
* Grew up in a family receiving Universal Credit or state benefits
* Have ever lived in council or social housing or been on the housing register
* Have ever lived in sheltered accommodation or experienced homelessness
* Experienced being in care at any point in your life
* Have been a refugee or asylum seeker
* Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced
racism
* These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
* We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age,
disability or any other protected characteristic as outlined in the Equality Act 2010.
Safeguarding children, young people and adults at risk
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those
that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development
to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes
relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.
Right to Work
We welcome applications from candidates already eligible to work in the UK or those that can apply for a visa granting permission
to work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship. You will be asked to share proof of this
prior to receiving any offer of employment.
We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine,
so if you have any questions about the role or the application process, please contact Isabella, People Coordinator at
recruitment@theglasshouseicm.org [recruitment@theglasshouseicm.org]
Food & Beverage Duty Manager
The important stuff:
Deadline for applications: 5pm 25th March 2025
Reports to: General Manager of Catering and Retail, F&B Manager – Operations
Location: The Glasshouse International Centre for Music
Working hours: 36 hours including evenings and weekends
Salary: SCP 25 - £25,828
About you
Are you a natural leader with a passion for delivering exceptional customer service? Ready to thrive in a dynamic, fast-paced
environment? We're seeking an energetic Duty Manager to join our team and elevate our customer experience to new heights. If
you've got experience in Food & Beverage or Hospitality and want a challenge in an always changing environment, we want to hear
from you!
This is a great opportunity for someone interested in the hospitality and events industry who is looking to make an impact and
further develop their career by bringing fresh and new ideas to The Glasshouse.
The impact you’ll make
We’re always open new ideas; you would be part of the development and implementation of everything from event catering to themed
cocktails. But don’t worry if you haven’t got experience in this, if you love creativity and want to make an impact, we’d love to
hear from you.
It would be great if you had experience in:
* Strong experience of bar, restaurant, café work in a management capacity
* Management duties: cash-handling, rotas, training, stock management
Skills and knowledge of:
* Initiative, willingness to learn
* Excellent customer service and interpersonal skills
* Understanding of event catering/operational bar requirements
Key Responsibilities:
Leadership & Management: Lead upselling strategies, manage and train F&B staff to ensure excellent customer service, support
recruitment, and address staff issues promptly while modeling The Glasshouse ICM’s values to create a positive and safe atmosphere
for both patrons and staff.
Customer Service & Sales: Resolve customer complaints professionally, enhance visitor experiences, lead upselling strategies to
maximize sales, and motivate the team to engage with customers while maintaining exceptional service.
Operational Excellence: Ensure F&B outlets are clean and presentable, manage setup and service delivery, oversee cash handling in
line with policies, complete accurate daily reports, provide shift briefings on health, safety, and customer service, and report
incidents or equipment issues as per procedures.
Collaboration & Coordination: Collaborate with events, programming, and box office teams to ensure efficient staffing, support
operational queries, and assist the Audience Experience Coordinator with stock management, ordering, and invoices as needed.
Other responsibilities: Ensure quality and safety controls are met, comply with health and safety guidelines, maintain knowledge
of licensing regulations, and ensure F&B staff adhere to uniform standards and safety protocols. Manage inventory to minimize
waste, oversee stock deliveries and cellar maintenance, assist with cashing up, and support events by ensuring proper staffing and
providing accurate event quotes.
Our commitment to your development
At The Glasshouse, we support your development by tailoring training to your needs. Whether through qualifications, on-the-job
training, or team learning, we'll help you gain the skills and knowledge to excel in your role.
About The Glasshouse International Centre for Music
We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians
are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking
toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.
Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that
means 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across
the North East and through live- streamed performances and digital lessons.
Diversity, Equality, and Inclusion
At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and
experiences are valued so everyone can be themselves.
Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your
background or the challenges you’ve faced.
For example, we would love to hear from you if you:
* Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
* Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
* Grew up in a family receiving Universal Credit or state benefits
* Have ever lived in council or social housing or been on the housing register
* Have ever lived in sheltered accommodation or experienced homelessness
* Experienced being in care at any point in your life
* Have been a refugee or asylum seeker
* Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced
racism
* These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
* We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age,
disability or any other protected characteristic as outlined in the Equality Act 2010.
Safeguarding children, young people and adults at risk
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those
that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development
to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes
relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.
Right to Work
We welcome applications from candidates already eligible to work in the UK or those that can apply for a visa granting permission
to work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship. You will be asked to share proof of this
prior to receiving any offer of employment.
We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine,
so if you have any questions about the role or the application process, please contact Isabella, People Coordinator at
recruitment@theglasshouseicm.org [recruitment@theglasshouseicm.org]