Customer Service Officer
| Posting date: | 12 March 2025 |
|---|---|
| Salary: | £26,409 to £27,711 per year |
| Hours: | Full time |
| Closing date: | 24 March 2025 |
| Location: | Monkton Park, Chippenham, SN15 1ER, GB |
| Remote working: | On-site only |
| Company: | Wiltshire Council |
| Job type: | Permanent |
| Job reference: | 4071 |
Summary
Salary: £26,409 - £27,711
Hours per week: 37 hours
Interview date: Week commencing Monday 7 April 2025
Customer Services - Where Service Excellence Begins
Wiltshire Council’s Customer Services team acts as the first point of contact for our customers by telephone, face to face, email and social media. We provide advice, information and assistance to ensure enquiries are resolved to the customer’s satisfaction. This is an opportunity to work in our Chippenham hub and have a meaningful impact on the residents of Wiltshire.
As a Customer Services Officer (CSO) you will be responsible for resolving enquiries across a broad spectrum of services such as Highways, Waste and Recycling, Environmental Health, Housing, Blue Badges, Schools Admissions and Elections. Therefore, the ability to multi-task and gain knowledge for several different services is essential for this role, as is being able to work in a busy and often pressurised environment.
The Customer Services team operate from 08:30am to 5:00pm so your working pattern will fall within these times. The role will primarily be office-based, with the possibility of some remote working, depending on business requirements.
We are looking for an individual who can unpick complex queries using intelligent questioning and negotiation skills to get to the root of the issue. Proficiency in different IT systems, including Microsoft, is essential, and our own CRM call logging system, which you will get full training for. If you're motivated, proactive, have excellent interpersonal and communication skills and eager to contribute new ideas, this opportunity provides full support for your personal and professional development.
Hours per week: 37 hours
Interview date: Week commencing Monday 7 April 2025
Customer Services - Where Service Excellence Begins
Wiltshire Council’s Customer Services team acts as the first point of contact for our customers by telephone, face to face, email and social media. We provide advice, information and assistance to ensure enquiries are resolved to the customer’s satisfaction. This is an opportunity to work in our Chippenham hub and have a meaningful impact on the residents of Wiltshire.
As a Customer Services Officer (CSO) you will be responsible for resolving enquiries across a broad spectrum of services such as Highways, Waste and Recycling, Environmental Health, Housing, Blue Badges, Schools Admissions and Elections. Therefore, the ability to multi-task and gain knowledge for several different services is essential for this role, as is being able to work in a busy and often pressurised environment.
The Customer Services team operate from 08:30am to 5:00pm so your working pattern will fall within these times. The role will primarily be office-based, with the possibility of some remote working, depending on business requirements.
We are looking for an individual who can unpick complex queries using intelligent questioning and negotiation skills to get to the root of the issue. Proficiency in different IT systems, including Microsoft, is essential, and our own CRM call logging system, which you will get full training for. If you're motivated, proactive, have excellent interpersonal and communication skills and eager to contribute new ideas, this opportunity provides full support for your personal and professional development.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.