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CONTROL ROOM SUPERVISOR
| Posting date: | 11 March 2025 |
|---|---|
| Salary: | £28,624 to £31,067 per year |
| Hours: | Full time |
| Closing date: | 29 March 2025 |
| Location: | HU1 3JJ |
| Company: | Hull City Council |
| Job type: | Permanent |
| Job reference: | 32611 |
Summary
An opportunity has arisen to be part of the successful, award winning Hull City Council Public Safety Control Room. As a Supervisor your key responsibilities will be:
Supervise and support a team of CCTV Operators to ensure effective monitoring and incident response.
Manage alarm and keyholding monitoring and response.
Provide the initial point of contact for incident management.
Ensure compliance with all legal and regulatory requirements, including GDPR and the Surveillance Camera Code of Practice.
Oversee the daily operations of the control room, ensuring all systems function correctly.
Liaise with emergency services, council departments, and external agencies as required.
Review and manage incident reports, ensuring accurate records are maintained.
Train and develop team members to enhance their skills and performance.
Ensure a high standard of customer service and professionalism within the control room.
We are looking for;
Experience in a CCTV control room, setting, leadership qualities, a valid SIA (CCTV) Licence (or willingness to obtain one), strong communication and decision-making skills, a good understanding of data protection laws and surveillance guidelines, the ability to remain calm under pressure and handle incidents professionally.
For any questions or queries please contact Mark Kelk, Public Safety Control Room Manager at mark.kelk@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
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Supervise and support a team of CCTV Operators to ensure effective monitoring and incident response.
Manage alarm and keyholding monitoring and response.
Provide the initial point of contact for incident management.
Ensure compliance with all legal and regulatory requirements, including GDPR and the Surveillance Camera Code of Practice.
Oversee the daily operations of the control room, ensuring all systems function correctly.
Liaise with emergency services, council departments, and external agencies as required.
Review and manage incident reports, ensuring accurate records are maintained.
Train and develop team members to enhance their skills and performance.
Ensure a high standard of customer service and professionalism within the control room.
We are looking for;
Experience in a CCTV control room, setting, leadership qualities, a valid SIA (CCTV) Licence (or willingness to obtain one), strong communication and decision-making skills, a good understanding of data protection laws and surveillance guidelines, the ability to remain calm under pressure and handle incidents professionally.
For any questions or queries please contact Mark Kelk, Public Safety Control Room Manager at mark.kelk@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Benefits of working for Hull City Council – Working for hull city council
Why Hull is a great place to live and work – Working for hull city council
How to apply for our jobs - Working for hull city council
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Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.