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Medical Receptionist
| Dyddiad hysbysebu: | 11 Mawrth 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | TBA |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 10 Ebrill 2025 |
| Lleoliad: | OL16 2UY |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Inspire Medical Centre |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | IMC01 |
Crynodeb
JOB TITLE: Medical Receptionist
RESPONSIBLE TO: Practice Manager(s) and GP Partners
Salary dependent upon experience
Part Time 25-27.5 Hours per Week
To facilitate the Doctor/Patient relationship in all aspects and to ensure hat enquires from patients, visitors and their families are handled efficiently and courteously.
Clerical duties:
File and retrieve medical records as necessary, scan and file letters and other data, enter data onto the computer e.g. medication changes following hospital appointments and other data, enter data onto the computer e.g. medication changes following hospital appointments and visits made by GP’s.
Photocopying documents/medical records as requested.
Arrange hospital appointments, liaise with hospital secretaries for letters, test results, follow up and urgent appointments etc.
Dictations Upload and download referrals from scribe force.
Complete GP referrals
Taking and printing repeat and acute prescriptions.
Reception duties:
Ensure an effective and efficient reception service is provided to patients and any visitors to the practice.
Open and prepare premises each morning, ensuring that all records, forms and equipment is available for the doctor(s) when a patient attends an appointment (e.g. blood test, cervical smear, minor surgery, childhood and other injections). Clinical room checks need to be completed daily.
Receive, assist and direct patients in accessing the appropriate service in healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Answer the phone and deal with enquires, explain procedures and arrange new and follow up appointments and requests for home visits. All prompts and alerts need to be addressed to patients on point of contact.
Take and relay messages clearly to the appropriate person, record the date and time the message is received (urgent messages should be passed to the appropriate person as soon as possible, if the relevant person is not on the surgery premises check with one of the partners/practice managers that it is ok to await their return).
Handling and sorting specimens of laboratory specimens and test results, ringing patients who requires treatment or follow up of such results. All bloods and urine checks will need to be documented. At times delivery of specimens may need to be delivered to the nearest lab.
Action repeat prescription request and ensure they are ready for collection within the timescale given to the patient – usually 24 hours. Dealing with pharmacy requests / prescriptions filing and logging out in the prescription log out dairy.
Prepare and tidy consulting rooms, including ensuring that stationery and equipment’s are on hand for the doctors during surgery consultations.
Remove any confidential information from doctor’s rooms at the end of each surgery.
General duties:
All staff is expected to make tea, coffee etc for the doctors and to tidy away afterwards.
To ensure that the premises are kept clean and tidy during working hours and not to leave boxes or any other equipment lying around that may be a hazard to another staff member of a visitor to the practice.
All staff has a responsibility to ensure that the surgery is a safe environment, and any concerns should be reported to the practice manager or to a doctor.
Ensure that consulting rooms and offices are locked when not in use to reduce the risk of theft.
On leaving the premises in an evening ensure that all doors are locked the shutters are in place and all computers and electrical equipment is switched off unless otherwise stated.
Process actions from GP’s in Docman and pathology links- liaising with patients as appropriate.
Any other duties or task that may become appropriate as requested by the Practice Manager or by the Doctor that will assist/maintain the smooth running of the practice.
Tasks to be carried out by members (after essential training provided.)
• ECG’s
• Urine Dip’s
• Scanning / coding/actioning letters / chasing appointments
• Path link tasks
If practice receives any new instruments, ALL STAFF will be trained to use the instruments.
Equity and Diversity:
The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with the Practices procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs or patients, carers and colleagues
• Behave in an manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances.
Quality:
The post holder will strive to maintain quality within the practice and will:
• Assess own performance and take accountability for their own actions either directly or under supervision
• Contribute to the effective of the practice, by reflecting on own and team activities and making suggestions on ways to improve and enhance team performance
• Effectively manage own time, workload and resources
Confidentiality:
• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
RESPONSIBLE TO: Practice Manager(s) and GP Partners
Salary dependent upon experience
Part Time 25-27.5 Hours per Week
To facilitate the Doctor/Patient relationship in all aspects and to ensure hat enquires from patients, visitors and their families are handled efficiently and courteously.
Clerical duties:
File and retrieve medical records as necessary, scan and file letters and other data, enter data onto the computer e.g. medication changes following hospital appointments and other data, enter data onto the computer e.g. medication changes following hospital appointments and visits made by GP’s.
Photocopying documents/medical records as requested.
Arrange hospital appointments, liaise with hospital secretaries for letters, test results, follow up and urgent appointments etc.
Dictations Upload and download referrals from scribe force.
Complete GP referrals
Taking and printing repeat and acute prescriptions.
Reception duties:
Ensure an effective and efficient reception service is provided to patients and any visitors to the practice.
Open and prepare premises each morning, ensuring that all records, forms and equipment is available for the doctor(s) when a patient attends an appointment (e.g. blood test, cervical smear, minor surgery, childhood and other injections). Clinical room checks need to be completed daily.
Receive, assist and direct patients in accessing the appropriate service in healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Answer the phone and deal with enquires, explain procedures and arrange new and follow up appointments and requests for home visits. All prompts and alerts need to be addressed to patients on point of contact.
Take and relay messages clearly to the appropriate person, record the date and time the message is received (urgent messages should be passed to the appropriate person as soon as possible, if the relevant person is not on the surgery premises check with one of the partners/practice managers that it is ok to await their return).
Handling and sorting specimens of laboratory specimens and test results, ringing patients who requires treatment or follow up of such results. All bloods and urine checks will need to be documented. At times delivery of specimens may need to be delivered to the nearest lab.
Action repeat prescription request and ensure they are ready for collection within the timescale given to the patient – usually 24 hours. Dealing with pharmacy requests / prescriptions filing and logging out in the prescription log out dairy.
Prepare and tidy consulting rooms, including ensuring that stationery and equipment’s are on hand for the doctors during surgery consultations.
Remove any confidential information from doctor’s rooms at the end of each surgery.
General duties:
All staff is expected to make tea, coffee etc for the doctors and to tidy away afterwards.
To ensure that the premises are kept clean and tidy during working hours and not to leave boxes or any other equipment lying around that may be a hazard to another staff member of a visitor to the practice.
All staff has a responsibility to ensure that the surgery is a safe environment, and any concerns should be reported to the practice manager or to a doctor.
Ensure that consulting rooms and offices are locked when not in use to reduce the risk of theft.
On leaving the premises in an evening ensure that all doors are locked the shutters are in place and all computers and electrical equipment is switched off unless otherwise stated.
Process actions from GP’s in Docman and pathology links- liaising with patients as appropriate.
Any other duties or task that may become appropriate as requested by the Practice Manager or by the Doctor that will assist/maintain the smooth running of the practice.
Tasks to be carried out by members (after essential training provided.)
• ECG’s
• Urine Dip’s
• Scanning / coding/actioning letters / chasing appointments
• Path link tasks
If practice receives any new instruments, ALL STAFF will be trained to use the instruments.
Equity and Diversity:
The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with the Practices procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs or patients, carers and colleagues
• Behave in an manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances.
Quality:
The post holder will strive to maintain quality within the practice and will:
• Assess own performance and take accountability for their own actions either directly or under supervision
• Contribute to the effective of the practice, by reflecting on own and team activities and making suggestions on ways to improve and enhance team performance
• Effectively manage own time, workload and resources
Confidentiality:
• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately