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Community Support Hub Manager
| Posting date: | 09 March 2025 |
|---|---|
| Salary: | £35,000 per year |
| Hours: | Full time |
| Closing date: | 08 April 2025 |
| Location: | Cv114hl |
| Remote working: | On-site only |
| Company: | The Guardians Grow Charity |
| Job type: | Permanent |
| Job reference: | makery |
Summary
Makery Community Hub Manager
Location: Makery Nuneaton Cv114hl
Salary: £35,000
Hours: 35 hours per week - Tuesday-Sat 9am-4.30pm
Contract: Permanent
Are you a dynamic and compassionate leader with experience in frontline community support, safeguarding, and service management? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make a real difference? If so, we want to hear from you!
About Us
The Makery is a vibrant community-powered support and response service. We offer crisis intervention, safeguarding support, and direct referrals—helping people navigate challenges such as homelessness, domestic abuse, mental health struggles, bereavement, and more.
The Role
As our Community Hub Manager, you will be responsible for the day-to-day running of the Makery, leading a dedicated team of staff and volunteers to ensure a welcoming, safe, and responsive environment for all who walk through our doors. You will be both a leader and a team player, ready to step in wherever needed—whether that’s handling a safeguarding referral, supporting a distressed visitor, or simply making a cup of tea.
Your responsibilities will include:
• Service Management & Safeguarding
• Overseeing the delivery of frontline support, ensuring best practices in crisis response, safeguarding, and risk assessment.
• Making safeguarding, MARAC, and other urgent referrals as needed.
• Ensuring compliance with safeguarding protocols and legal obligations.
• Leadership & Staff Management
• Recruiting, training, and supervising a team of staff and volunteers, providing guidance and professional development.
• Conducting regular supervisions and performance management.
• Leading by example—supporting and empowering the team while being hands-on when needed.
• Community Engagement & Networking
• Building and maintaining relationships with partner organisations, charities, and statutory services.
• Representing the Makery at networking events and strengthening our presence within the community.
• Identifying and developing new services or partnerships based on community needs.
• Operations & Financial Management
• Overseeing the hub’s budget, ensuring financial sustainability.
• Managing administrative tasks related to service delivery, including data reporting.
• Ensuring smooth day-to-day operations, from managing appointments to responding to urgent requests.
About You
We are looking for a passionate, resilient, and adaptable individual who:
• Has proven experience in managing a frontline community service, crisis response, or advocacy-based role.
• Holds strong knowledge of safeguarding procedures, risk assessments, and making safeguarding referrals.
• Has experience in staff and volunteer management, including training, supervision, and performance support.
• Can manage budgets, oversee operational tasks, and ensure smooth service delivery.
• Is a confident networker and relationship-builder, able to strengthen our connections with local agencies and services.
• Can think on their feet, work flexibly, and respond effectively to unpredictable situations.
• Is a team player, willing to get stuck in—whether it’s making a safeguarding referral, supporting a visitor in distress, or helping with practical tasks around the hub.
• Is compassionate and non-judgmental, with a strong commitment to inclusion and empowerment.
Qualifications and Experience (Essential)
• A degree in social work, psychology, mental health, or a closely related field, OR NVQ Level 3/4 or A-level standard education in a relevant subject.
• Proven experience in a management role within mental health, psychology-based interventions, or community engagement.
• Strong knowledge and direct application of safeguarding, trauma-informed practices, and person-centered approaches.
• Demonstrated ability to develop and manage programs, support vulnerable individuals, and engage with diverse communities in a professional capacity.
• Clear evidence of leading teams, managing staff, and overseeing service delivery in a relevant setting.
Why Join Us?
At the Makery, you will be part of a purpose-driven organisation that truly makes a difference. No two days are the same, and your work will directly impact the lives of people who need support the most. You’ll be leading a passionate team, shaping a vital community service, and growing professionally in a rewarding role.
If you have the skills, experience, and heart to take on this challenge, we’d love to hear from you!
How to Apply
To apply, please send your CV and a cover letter detailing your relevant experience and why you’re the right person for this role to makery@theguardiansgrowcharity.com
Application Deadline: 1st March 2025
Interviews: tbc
We are committed to equal opportunities and diversity and welcome applications from all backgrounds. This post is subject to an enhanced DBS check and relevant references.
This post is funded by The National Lottery.
Location: Makery Nuneaton Cv114hl
Salary: £35,000
Hours: 35 hours per week - Tuesday-Sat 9am-4.30pm
Contract: Permanent
Are you a dynamic and compassionate leader with experience in frontline community support, safeguarding, and service management? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make a real difference? If so, we want to hear from you!
About Us
The Makery is a vibrant community-powered support and response service. We offer crisis intervention, safeguarding support, and direct referrals—helping people navigate challenges such as homelessness, domestic abuse, mental health struggles, bereavement, and more.
The Role
As our Community Hub Manager, you will be responsible for the day-to-day running of the Makery, leading a dedicated team of staff and volunteers to ensure a welcoming, safe, and responsive environment for all who walk through our doors. You will be both a leader and a team player, ready to step in wherever needed—whether that’s handling a safeguarding referral, supporting a distressed visitor, or simply making a cup of tea.
Your responsibilities will include:
• Service Management & Safeguarding
• Overseeing the delivery of frontline support, ensuring best practices in crisis response, safeguarding, and risk assessment.
• Making safeguarding, MARAC, and other urgent referrals as needed.
• Ensuring compliance with safeguarding protocols and legal obligations.
• Leadership & Staff Management
• Recruiting, training, and supervising a team of staff and volunteers, providing guidance and professional development.
• Conducting regular supervisions and performance management.
• Leading by example—supporting and empowering the team while being hands-on when needed.
• Community Engagement & Networking
• Building and maintaining relationships with partner organisations, charities, and statutory services.
• Representing the Makery at networking events and strengthening our presence within the community.
• Identifying and developing new services or partnerships based on community needs.
• Operations & Financial Management
• Overseeing the hub’s budget, ensuring financial sustainability.
• Managing administrative tasks related to service delivery, including data reporting.
• Ensuring smooth day-to-day operations, from managing appointments to responding to urgent requests.
About You
We are looking for a passionate, resilient, and adaptable individual who:
• Has proven experience in managing a frontline community service, crisis response, or advocacy-based role.
• Holds strong knowledge of safeguarding procedures, risk assessments, and making safeguarding referrals.
• Has experience in staff and volunteer management, including training, supervision, and performance support.
• Can manage budgets, oversee operational tasks, and ensure smooth service delivery.
• Is a confident networker and relationship-builder, able to strengthen our connections with local agencies and services.
• Can think on their feet, work flexibly, and respond effectively to unpredictable situations.
• Is a team player, willing to get stuck in—whether it’s making a safeguarding referral, supporting a visitor in distress, or helping with practical tasks around the hub.
• Is compassionate and non-judgmental, with a strong commitment to inclusion and empowerment.
Qualifications and Experience (Essential)
• A degree in social work, psychology, mental health, or a closely related field, OR NVQ Level 3/4 or A-level standard education in a relevant subject.
• Proven experience in a management role within mental health, psychology-based interventions, or community engagement.
• Strong knowledge and direct application of safeguarding, trauma-informed practices, and person-centered approaches.
• Demonstrated ability to develop and manage programs, support vulnerable individuals, and engage with diverse communities in a professional capacity.
• Clear evidence of leading teams, managing staff, and overseeing service delivery in a relevant setting.
Why Join Us?
At the Makery, you will be part of a purpose-driven organisation that truly makes a difference. No two days are the same, and your work will directly impact the lives of people who need support the most. You’ll be leading a passionate team, shaping a vital community service, and growing professionally in a rewarding role.
If you have the skills, experience, and heart to take on this challenge, we’d love to hear from you!
How to Apply
To apply, please send your CV and a cover letter detailing your relevant experience and why you’re the right person for this role to makery@theguardiansgrowcharity.com
Application Deadline: 1st March 2025
Interviews: tbc
We are committed to equal opportunities and diversity and welcome applications from all backgrounds. This post is subject to an enhanced DBS check and relevant references.
This post is funded by The National Lottery.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.