Customer Insight Analyst
| Dyddiad hysbysebu: | 06 Mawrth 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Ebrill 2025 |
| Lleoliad: | Battersea, SW11 4AN |
| Cwmni: | inploi |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 75688027 |
Crynodeb
You may not have heard of us, but you’ll know our brands! A.S. Watson is the world's largest international health and beauty retailer with over 16,800 stores in 29 markets. Each year, over 5.3 billion customers and members shop with our well-known retail brands, both online and offline, including the likes of Superdrug, Kruidvat, Watson’s, Marionnaud, The Perfume Shop, and many more.
A typical day in this role includes:
• Using SQL to analyse customer behaviour and deliver actionable insights and recommendations for stakeholders
• Support Marketing and CRM team by analysing multichannel activity, sharing results and making recommendations to optimise customer journeys
• Build strong working relationships with stakeholders, internal and external, by partnering with them to understand their goals and help achieve them
• Use customer behaviour, transaction and CRM data to help inform strategic decisions
• Help to democratise data to the wider business by maintaining and improving existing reports and producing new reports in Power BI as required
• Help campaign teams to improve effective targeting and personalisation for customer communications by implementing and running AB Tests
• Formulate hypotheses on customer behaviour and then prove or disprove them
This role would be a good fit for you if:
• You enjoy making a difference and creating change
• You have a curious nature and can identify patterns and trends within data
• You can develop stories through data and identify opportunities
• You can present ideas with confidence
• You can use data to influence decisions
• You enjoy learning and developing new skills
• You enjoy working in a collaborative team and can share ideas with confidence
• You have an interest in Retail and/or Health & Beauty
What you'll need:
• 2 years experience of using SQL
• Able to provide actionable insight
• Excellent communication skills
• Effective time management and prioritisation skills
• Problem solving and decision making skills
Desirables:
• GA4 & web/app analytics knowledge
• Experience using Power BI
• Retail experience
• Python experience
What you'll get from us:
• Competitive salary, benefits, and bonus scheme.
• Discounts for you and your family from some our much-loved retailers, including Superdrug and The Perfume Shop.
• Interest free season ticket and personal loans.
• Excellent refer-a-friend scheme with up to £2000 up for grabs!
• Free financial and mortgage advice from some of our partners.
• A fantastic learning and development offering to explore.
• Lots of opportunities to get involved in wellbeing initiatives to support your physical and mental health.
• …plus much More!
Please note that sponsorship is not available for this position.