Front Office Supervisor
| Dyddiad hysbysebu: | 06 Mawrth 2025 |
|---|---|
| Cyflog: | £26,208 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Competitive Salary |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Ebrill 2025 |
| Lleoliad: | EH2 4NF |
| Cwmni: | Heeton Hospitality UK |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | b83b482af4eb4de88bdd |
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We are committed to delivering exceptional service and creating unforgettable experiences for our guests. As a service-focused hotel, we prioritise professionalism, hospitality, and meticulous attention to detail. Our aparthotel offers a perfect balance of hotel comfort and home-like convenience, with stylish, modern accommodations designed for a seamless stay. From check-in to check-out, we take pride in providing a warm, welcoming, and hassle-free guest experience.
What We Offer Our Front Office SupervisorAt Heeton Concept Aparthotel, we strive to create a workplace that is just as rewarding as the experience we provide for our guests. That’s why we offer a competitive salary and benefits package, including:
- Service-based annual leave (increasing up to a maximum of 5 extra days).
- Voluntary Health Cash Plan Scheme.
- Employee & Friends/Family discounted rates at Heeton-operated hotels.
- Referral scheme.
- Heeton is an expanding company which offers excellent career opportunities.
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards.
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.
As Front Office Supervisor, you will be at the heart of our guest experience, ensuring smooth front desk operations and providing leadership to the reception team. You will assist with daily tasks while ensuring a welcoming and professional atmosphere for guests and team members alike.
Key Responsibilities- Oversee front desk operations, ensuring efficient check-ins and check-outs.
- Manage day-day staffing needs.
- Educate and train team members in compliance with UK laws and safety regulations.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Ensure your team are properly trained on systems, security, service and quality standard.
- Lead and support the reception team, providing guidance and training.
- Deliver outstanding customer service, handling guest inquiries and requests.
- Manage reservations, billing, and administrative tasks.
- Work closely with other departments to enhance the overall guest experience.
- Ensure brand standards and company policies are maintained.
- Help prepare annual departmental operating budget and financial plans.
- Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
- Oversee night audit function and preparation of daily financial reports.
- Develop plans to increase occupancy and through walk-ins and upselling at the front desk.
- Previous experience in a front office or reception role within hospitality.
- Strong leadership and customer service skills.
- Ability to multitask and remain calm under pressure
- Excellent communication and problem-solving abilities.
- Knowledge of hotel management systems (e.g. Stayntouch) is a plus.
Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be natural and the best versions of themselves. We recognise that we are on a journey concerning diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.