Travelshop Assistant
| Posting date: | 04 March 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 03 April 2025 |
| Location: | Altrincham, WA14 1EN |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75687664 |
Summary
Do you enjoy helping people and providing a positive experience for customers?
Would you like to be part of our friendly Facilities Operations team to provide the best customer service to the people of Greater Manchester?
Your Role
Working with Transport for Greater Manchester as a Travelshop Assistant, you will be the familiar face people see on their daily travels, helping all customers to have an informed choice to help them with their onward journey. Every day will be different, you’ll meet people from all areas of Greater Manchester.
You will be part of the Facilities Operations team, advising passengers in relation to products, selling a range of tickets, at some of our sites this will include rail tickets and managing the security of the Travelshop. Our customers need up to date and accurate information therefore you will need to ensure that all information both verbal and printed is current and available. You will also be passionate about making sure the Travelshop is a friendly and safe environment for customers.
For more information, please see the role profile at the bottom of the advert.
Who are we?
Facilities Operations are responsible for the safe operation of TfGM's operational sites and for providing face to face help and assistance to the customers of the Bee Network.We are a frontline team for TfGM and the Bee Network and play a crucial role in the delivery of the Bee Network ensuring theservices and facilities remain accessible, safe and reliable.
What you’ll bring
What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.
We’re seeking individuals who enjoy working face to face with a variety of people and who want to serve the community and visitors of Greater Manchester. Helping people on their journeys. You’ll have the ability to handle cash transactions in a busy environment with some experience of using Microsoft Office and ideally you will have experience of using ticketing systems such as such as Fujitsu Star System however, training can be provided on this.
What we can offer you
We currently have vacancies at our South and West Greater Manchester Travel shops including Altrincham and Bolton. We’re also looking to recruit to our talent bank for roles over the next 6 months which may be available across other areas due to work we are doing across Greater Manchester.
We offer a competitive salary, starting from £28,069, plus a shift allowance of 12.5% or 15% which can vary depending on location, this means that as you’ll work on a rostered basis, we’ll add an extra 12.5% or 15% onto your total pay for the month (not just for certain shifts).
Our benefits include:
- 28 days holiday per annum (plus bank holidays)
- Flexible working options to promote and support a good work/life balance
- Free bus travel within Greater Manchester and free Rail or Metrolink travel to and from work within the Greater Manchester boundary
- Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions
- Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role
- We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required
What's next?
If you believe you have the skills and experience required, we’d really like to hear from you. When completing your application, please ensure that you provide clear examples against the criteria questions, all appointments will be based on merit.
We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.
Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.
TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.
Please note we may close the advert early if we receive a high volume of applications.
NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.
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