Tenant Liaison Officer
| Dyddiad hysbysebu: | 27 Chwefror 2025 |
|---|---|
| Cyflog: | £13.50 i £15 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Mawrth 2025 |
| Lleoliad: | Northampton, Northamptonshire, nn1 2pn |
| Cwmni: | Fawkes & Reece |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 1north_1740662592 |
Crynodeb
Resident Liaison Officer required to join the team with a large social housing contractor to work in the Northampton area working on a kitchens and bathrooms and decarbonisation scheme. This position is temporary to permanent for the right candidate.
Ideally, you will be an experienced Resident Liaison Officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.
Job Role Includes:
- To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction
- Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community
- Personnel must be professional and of the highest standard
- Provide an efficient, courteous and professional service to all telephone callers
- Ensure written correspondence to residents is generated and distributed in line with the programme of works
- Carry out choice events, consultation events and individual consultations with residents regarding future work
- Maintain access to properties, and visit resident's homes at the frequency determined by the scheme
- Manage the Resident's complaints procedures as a point of escalation.
- To travel to multiple sites
- General administration duties - client portals, progress reports, asbestos management, all appointments
- Diary management, answering the phone, office filing and working as part of a team
- Working closely with the Site Manager on a daily basis
Essential: Driving Licence, own transport, Enhanced DBS Check, previous experience/similar job role
Temporary Benefits
- £15 per Hour Umbrella or £13.50 per hour PAYE plus 12.07% holiday pay
- Monday to Friday, 8am - 4:30pm - 40 Hours Per Week
- Street Parking
- Long term work with a reputable company
Permanent Benefits
- Salary 25k - 30k per annum
- Monthly staff position
- 25 days annual leave plus Bank Holidays
- Company Sick Pay
- Car Allowance
- Life Insurance
- Guaranteed Income Protection
- Bonus scheme (eligible after 1 years' service)
To Apply
Please apply via CV or call Aran/Danielle a call on 07753 497508 for further details or to apply!