Student Experience Manager
| Dyddiad hysbysebu: | 25 Chwefror 2025 |
|---|---|
| Cyflog: | £42,668 i £52,656 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Mawrth 2025 |
| Lleoliad: | London, London, SE1 8LF |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | NCG |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | NCG0000150_1740507629 |
Crynodeb
Student Experience Manager
We are looking for an ambitious and innovative can do person to create a inspiring new Southwark college student experience. This person needs to be passionate about developing the student experience to prepare 16-18 years olds for their futures and to work with adults to ensure that they have access to wider college experiences.
The purpose of the role is;
- To develop and implement a student experience calendar that aligns with NCG Guarantee outcomes across all five badges, providing an outstanding student experience which is highly visible in communal areas, particularly during peak break times.
- To model excellent communication with students and staff, utilising all communication platforms effectively, ensuring consistency, accuracy and impact, and to leverage IT solutions to track engagement, participation levels and overall quality of the student experience.
- To promote English and Maths at every opportunity by structuring activities that reinforce the commitment to 85% class attendance, linking enrichment opportunities and rewards to attendance achievements.
- To line manage the student experience team and support other staff contributing to student engagement as required by the line manager.
- To lead the delivery of a high quality, customer focused financial support service, offering information, advice and guidance to both new and existing learners.
About Southwark College
Southwark College is a large further education college in London, offering an exciting range of work-focused courses that give our students the skills and experience they need to develop their employment potential. We provide a friendly, supportive learning environment where talent is nurtured.
We're proud of our success in achieving excellent results and producing knowledgeable and successful students, but we're built on our staff and our success is down to recruiting and retaining the best possible talent. Helping our young people and adults to fulfil their potential and often transform their lives through education requires dedication, patience and the ability to think differently. That's why we set out to recruit staff with a genuine passion for further education and a commitment to ensuring all students achieve their potential, whatever barriers they need to overcome.
We'd love you to join the team if you want to make a real difference to the lives of students, local employers and the wider Southwark community. In return, we'll provide you with a range of development opportunities, benefits and support to help you fulfil your role.
Southwark College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff to share this commitment.
At Southwark College, our values are not just about what we do, but also about how we do things.
Our values underpin the culture and beliefs of our organisation, we expect all our staff to demonstrate behaviours in line with our core values.
1. Being both inclusive and diverse
2. Trusting and respecting our communities
3. Taking ownership whilst working collaboratively
4. Inspiring excellence and curiosity.
As part of the NCG Group, Southwark College offers an excellent benefits package, including generous holiday entitlement, access to the Teachers' pension scheme (for teaching posts) or Local Government pension scheme (non-teaching posts), company sick pay, a cycle to work scheme and much more.
NCG seeks to promote and maintain an equal, diverse, inclusive and supportive environment for work and study that assists all members of our communities to reach their full potential. We are committed to achieving a truly representative workforce and therefore welcome applications from across the national and regional communities that we work with and serve.
To view Job Description and Person Specification and NCG Values Pack please click the document attachment at the bottom of this advert. No agency applications will be accepted.
NCG reserve the right to close the vacancy early.
EMPLOYEE BENEFITS
NCG is a great place to work, with a whole host of benefits such as:
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Generous Annual Leave
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Government Pension Schemes
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Competitive Salaries
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Flexible Working
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Cycle to Work Scheme
- Access to Discounts
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Employee Assistance Programme
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Training and Development Opportunities
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Enhanced Sickness Policy
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