Loyalty Manager FTC
| Posting date: | 25 February 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 27 March 2025 |
| Location: | Battersea, SW11 4AN |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75686391 |
Summary
Who we are:
You may not have heard of us, but you’ll know our brands! A.S. Watson is the world's largest international health and beauty retailer with over 16,800 stores in 29 markets. Each year, over 5.3 billion customers and members shop with our well-known retail brands, both online and offline, including the likes of Superdrug, Kruidvat, Watson’s, Marionnaud, The Perfume Shop, and many more.
A typical day in this role includes:
• Using your passion for loyalty and customers to keep up to date with the latest loyalty and customer trends
• Scoping, developing and evolving customer propositions across our brands that drive great customer engagement, loyalty, and business value
• Helping to develop programme health checks to assess effectiveness of existing programmes, providing recommendations to help drive the loyalty KPIs
• Project managing the end-to-end development and execution of recommended propositions, working cross functionally to ensure brilliant execution
• Building trusted relationships with key stakeholders to keep them up to date and engaged on the roadmap, whilst managing risks and resolving issues as they arise
This role would be a good fit for you if:
• Confident stakeholder management
• Proactivity
• Diplomacy and negotiation skills
• Ability to “read the room”
• Embracing feedback
What you'll need:
• Customer understanding
• Concept development
• Commercial acuity
• Online and offline proposition development
• Prioritisation
What you'll get from us:
• Competitive salary, benefits, and bonus scheme.
• Discounts for you and your family from some our much-loved retailers, including Superdrug and The Perfume Shop.
• Interest free season ticket and personal loans.
• Excellent refer-a-friend scheme with up to £2000 up for grabs!
• Free financial and mortgage advice from some of our partners.
• A fantastic learning and development offering to explore.
• Lots of opportunities to get involved in wellbeing initiatives to support your physical and mental health.
• …plus much More!