Service Owner
| Dyddiad hysbysebu: | 25 Chwefror 2025 |
|---|---|
| Cyflog: | £67,170 i £87,264 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | London: £70,845 to £87,264 / National: £67,170 - £85,189 (including allowance) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Mawrth 2025 |
| Lleoliad: | Edinburgh |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 393615/6 |
Crynodeb
The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways. Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly. Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements. Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated three times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards! Shortlist 2024 — Women in Tech Employer Awards 2025
About us
We are looking for a Service Owner to join our team to help us transform government’s offer to business, so businesses can have a single place to find out about the services and support relevant to them, in a personalised and in a proactive way. You’ll be part of a multidisciplinary leadership team, providing direction and support to multiple digital teams. The teams look after a business platform, a dozen digital live services, CRM products, as well as leading on the transformation of the online offer for business; all while remaining accountable for meeting the Technology Code of Practice and the Digital Service Standard.
About the role
The Service Owner will act as a critical point of connection between the Digital, Data and Technology (DDaT) function, the wider Department, and stakeholders across HMG, in particular GDS at DSIT and other business facing government organisations. A large part of the role involves business partnering with policy and operational colleagues. You’ll report into a Deputy Director with responsibility for a portfolio that your work forms part of, and you will line manage deputy service owner(s) looking after a part of your portfolio.
On a day to day basis, you’ll work as part of the teams delivering the platforms or services you’re working on, bringing a perspective on the wider context the team is delivering against, to help them succeed. You will also work as part of the rest of the service ownership team working in other portfolios to shape, communicate and deliver against a vision. A big part of the role will involve helping stakeholders understand how the platforms and services you’re working on can support them to deliver the best outcomes for the UK economy, and making sure that the platforms and services continue to deliver against the department’s top priorities.
Main responsibilities
As a Service Owner, you will be responsible for:
- Acting as the first strategic point of contact to represent platforms and services with business areas. This includes:
- Acting as a trusted partner to SCS and working level leads to advise on how DDaT can support the department’s work and advocate for DDaT standards and practices
- Leading pre-discovery, understanding if new ideas should be progressed.
- Acting as a steward, driving solutions forward, informed by multidisciplinary colleagues.
- Understanding the user needs for the platforms/services you look after to identify opportunities to optimise our offer, working hand in hand with other professions including policy, operations and other DDaT roles such as technical and data architecture, business analysis, user research and service design.
- Providing strategic direction for DDaT’s services to the delivery team and to the wider department, working particularly closely with the product profession.
- Ensuring take up of the services to realise their benefits, working with DDaT’s engagement and strategic adoption team & monitoring and evaluation teams as well as the wider department’s communications and marketing team.
- Managing risks, dependencies, and budget within your portfolio, working with the delivery profession.
- Leading on business planning and Spending Reviews for your area, including reporting to the wider department through established governance.
- Active participation in the Service Owner community of practice.
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