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Bank Band 5 Telecoach | West London NHS Trust
| Dyddiad hysbysebu: | 20 Chwefror 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £20.68 - £37.78 Inclusive of all standardised bank rates |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Mawrth 2025 |
| Lleoliad: | Ealing, UB1 3EU |
| Cwmni: | West London Mental Health Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7028481/222-Bank-TELC |
Crynodeb
The SPA promotes dynamic and innovative way of working, triaging and responding to crisis referrals. The role encompasses the NHS principle; right care, right time and right place. The SPA triages mental health crisis calls and referrals, providing tele-coaching psychologically informed interventions, support, guidance and signposting.
Working via telephone within the SPA, Telecoaches are experts in validating, de-escalating crisis and coaching people in distress tolerance and emotional regulation strategies. Using a range of brief psychological interventions, Telecoaches empower patients, carers and families to manage distress and crisis effectively.
For all required duties for the post in question, please refer to the candidate pack attached for an outlined, comprehensive breakdown.
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health, physical healthcare and community services commissioned locally and nationally. The Trust runs Broadmoor Hospital, one of only three high secure hospitals in the country and one of the highest profile mental healthcare settings in the world.
Our medium-secure and forensic services care for patients from across the South of England. The Trust also provides mental and physical healthcare in three London boroughs – Ealing, Hammersmith & Fulham and Hounslow. The Trust employs 3,770 staff, of which 47% are from Black and Asian Minority Ethnic (BAME) background. Our turnover in 2019/20 was £314m.
In recent years there has been a trust-wide step change in culture, performance and ambition. The Trust is now rated as ‘Good’ overall by the CQC, and the rating for our Forensic services has improved from ‘Requires improvement’ to ‘Outstanding’. Rigorous financial management has been central to our ability to deliver service improvements. The Trust has delivered consistent surpluses since 2009, totalling more than £77m. In parallel, we have also improved efficiencies by reducing length of stays and improving patient flow, with almost no out of area placements in recent years.
Key Result Areas &Performance:
Clinical Duties
· To be responsible for initial triage of service users presenting with a self-determined crisis.
· Provide short term intervention over the telephone, appropriate to the individuals’ needs/presentation to de-escalate immediate crisis.
· Participate fully in providing quality care in line with local and national guidelines.
· To respond to any crisis that a service user may advise of.
· Act as a role model in providing a service for people with mental health problems.
· To liaise with other agencies e.g. Adult Care Services, Children Schools and Families, Benefit Agency, Housing Authorities, CGL, voluntary sector etc., for joint planning with, or on behalf of, service users.
· To participate in regular supervision.
· To contribute to multi-disciplinary working.
· Supervise and support Junior, Apprentice and Trainee staff.
· Act as the patients and relatives advocate.
· Maintain close liaison with any staff currently involved in a service user’s care.
· To assist in the development of a psychologically based framework of understanding and care to the benefit of all users of the service, across all settings where care takes place.
· To implement psychologically-informed interventions to clients under the direct clinical supervision of a clinical / counselling psychologist.
· To contribute to the psychological offer in the crisis teams in both individual and group-based settings.
Further duties are outlined on the attached Candidate Pack.
This advert closes on Thursday 6 Mar 2025