Zest Supervisor (Part Time)
Dyddiad hysbysebu: | 18 Chwefror 2025 |
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Cyflog: | Heb ei nodi |
Gwybodaeth ychwanegol am y cyflog: | £13.35 per hour plus various benefits |
Oriau: | Rhan Amser |
Dyddiad cau: | 20 Mawrth 2025 |
Lleoliad: | CV7 7HR |
Cwmni: | Forest of Arden Hotel Limited |
Math o swydd: | Parhaol |
Cyfeirnod swydd: | 162d8faf60bd4d148389 |
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Job Summary
To supervise the F&B team and to ensure all food service standards are adhered to at all times as per the standard operating procedures.
Scope/Business Context
- Number of Direct Reports – up to 16 team members
- Titles of Direct reports – Food and Beverage team members
Candidate Profile
Experience:
Previous experience in a Supervisory role in a similar style of operation preferred but not essential.
Skills and Knowledge:
- Strong communication skills (verbal, listening, writing)
- Knowledge of software e.g., Microsoft Word & Excel, Micros Point of Sale System
- Excellent organisation leadership/supervisory skills
- Pro-active and reliable
- Able to work alone and within a team
- Flexible hours in line with business needs
- Excellent customer service and hospitality skills
Specific Duties
The following are specific responsibilities and contributions critical to the successful performance of the position:
- To supervise all team members to ensure all shifts and or dining times (Breakfast, Lunch or Dinner) run with a seamless approach
- To adhere to the Company standards within the F&B areas
- To complete the F&B new starter training manual with all new team members, including systems, Fourth and Health and Safety.
- To be knowledgeable of all food and beverage items that the hotel provides within the F&B
- To operate the micros system effectively and handle cash/pay in according to Company/hotel procedures
- To be able to effectively carry out the opening up and closing down of the department as per Company/hotel procedures.
- Prepare the F&B areas, ensuring that all areas are well stocked at all times, to include effective e cellar management and control.
- Following instructions on all relevant Banquet Event Orders relating to F&B operations, paying special attention to the type of Event accounts and dining times/billing instructions.
- To set up F&B floor as per the requirements of the Banquet Event Order
- To maintain the cleanliness of all equipment and areas at all times
- To roster team members accordingly in line with the business, adhering to the hotels flex % target and wage budget.
- To support with the payroll process within the department including absence recording and payroll compliance.
- To train team members and maintain the F&B service standards at all times in particular, using relevant Company training programmes.
- To assist the F&B Management ream in carrying out regular one to ones and departmental meetings with members of the F&B team, demonstrating regular feedback to team members.
- To assist in action/strategy planning to enhance the department,
- To adhere to Forest of Arden Hotel Limited uniform standards at all times and ensure all team members do so
- Follow all Health & Safety Procedures
- To attend all training sessions as required by the hotel, to include all legislative training and additional training provided by the hotel
- All policies on Cash, Key and All Controls are adhered to and followed consistently.
Other
- Performs other related tasks as assigned by management
- Complies with Forest of Arden Hotel Limited policies and procedures
- Working hours as required to do your job but normally not less than your contracted hours
- Cash/Bank Handling
- Process all payment methods in accordance with Accounting procedures and policies.
- Follow property control audit standards and cash handling procedures (e.g., blind drops).
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Obtain assigned bank and ensure accuracy of contracted monies, obtaining required for expected business level, and keeping bank secure at all times.
- Transport bank to/from assigned workstation, following security procedures.
- Work flexibly to include working at different times of day, including weekends for no less than 8 working hours per week with motivation and commitment.
- Flexible & trained to work in Hotel Restaurants, Bars, Room Service and Conference & Banqueting.
- Fourth, Micros, or any other systems access cards/passwords must not be left unattended under any circumstances, not shared with anyone, and must be stored appropriately whilst off duty.
- Performs other duties as assigned to meet business needs.
- Complies with Forest of Arden Hotel Limited policies and procedures.
Benefits
- Perkbox - Variety of retail discounts
- Discounts with Bourne Leisure Group - Warner leisure and Haven Holiday Parks
- Discount with our sister hotel Dalmahoy Hotel
- Use of the leisure facilities including discounted rates for family
- Free meals and hot drinks provided on shift
- Free Shuttle bus service from nearby accessible locations
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd