Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
INTERNAL MPFT APPLICANTS ONLY 1st Line Technician
| Dyddiad hysbysebu: | 18 Chwefror 2025 |
|---|---|
| Cyflog: | £25,147.00 i £27,596.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £25147.00 - £27596.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Mawrth 2025 |
| Lleoliad: | Trentham, ST4 8HH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9301-25-0228 |
Crynodeb
This post is responsible for the management, investigation and resolution of a range of IM&T issueswithin the local health economy. The post will primarily provide 1st line technical support to all aspects of hardware infrastructure, software applications and related technologies. Main Duties and Responsibilites include: Providing a customer focused IM&T support Service to staff within S&SHIS Customer Organisations. Delivering a high standard of customer service in a professional manner. Providing first line support and deliver remote support to resolve incidents whilst the user is on the telephone. Configure Permissions to shared Network resources Maintain accurate records of additions, modifications or removals of components of the ICT Infrastructure and IT user accounts and system rights in the appropriate Information System (e.g. SMT / Active Directory / CMDB/ IPT Call Processing Systems). Manage incidents including logging and resolving calls and provide system configuration services recording all activity through the S&SHIS service management software. Accurately collate and record all relevant detail to facilitate the timely resolution of incidents and service requests. To be aware of, adhere to and implement team plans and policies. To demonstrate specialist knowledge in technical specialities underpinned by current industry good practice. *Interviews for this post are intended to be held on 24th 25th July 2023*