Quality Performance Manager
| Dyddiad hysbysebu: | 17 Chwefror 2025 |
|---|---|
| Cyflog: | £37,497 i £38,373 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Mawrth 2025 |
| Lleoliad: | Blackpool |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 389093/2 |
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DWP is looking to fill 1 role in Contract Management and Partner Delivery directorate. The role available will be based in:
Birmingham 3 Arena Central, Bridge Street, Birmingham B1 2AX.Blackpool Peel Park, Brunel Way, Blackpool FY4 5ES.Leeds Quarry House, Quarry Hill, Leeds, LS2 7UA.Manchester 2 St Peter’s Square, Manchester, M2 3AA.Newcastle Benton Park View, Newcastle-upon-Tyne, NE98 1BA.Sheffield Hartshead Square, Sheffield, S1 2FD.Treforest, Ty Taf, Main Avenue, Treforest, Pontypridd, CF37 5YN.We welcome applications from candidates who demonstrate excellent engagement, communication and influencing skills with a strong focus on building collaborative working relationships with colleagues and stakeholders across the team, department and with external suppliers.
Engage with and Manage Stakeholders
Confidently engage with stakeholders and suppliers, both internally and externally and at different levels.
Constructively manage conflicting stakeholder and supplier views to drive forward key areas of work – influencing and negotiating where appropriate.
Lead and Manage with Confidence
Take the lead on key areas of work to drive forward your areas of responsibility.
Communicate confidently both with suppliers within your own team and wider e.g. more senior colleagues.
Present your work confidently to internal/external stakeholders and suppliers, being prepared to respond to questions.
Handle multiple and/or competing activities, demonstrating the flexibility to shift between different tasks and business areas as required.
Have an awareness of wider business and supplier issues and a consideration of other priorities.
Communicate Effectively
Communicate with confidence both verbally and in writing to influence key decisions and drive activities forward.
Draft formal documentation in line with legal, commercial and policy requirements (e.g. preparing board papers and responding to ministerial requests etc.).
Articulate your business area’s role and understand how it fits into the wider departmental picture.
Performance Management
Drive quality improvement by holding suppliers accountable against contractual measures.
Work collaboratively with suppliers on understanding root cause analysis and implementation of appropriate improvement measures.
Analyse data and use MI to understand performance trends and emerging risks.
Ensure that contractual quality and consistency standards are measured in line with contractual obligations and departmental policies and procedures.
In addition, the role may require specific ad hoc duties, as and when required and in line with operational needs. Some travel will be required which may require overnight stays e.g. to meet with suppliers.
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