Case Officer (Benefits)
| Dyddiad hysbysebu: | 14 Chwefror 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Mawrth 2025 |
| Lleoliad: | Leicester, LE3 8RA |
| Cwmni: | Leicestershire County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4698 |
Crynodeb
Organisation: Leicestershire County Council
Work Location: County Hall, Leicester, LE3 8RL
Worker Category: Hybrid Worker
Salary: £27,717 to £30,066 per annum (pro rata for part-time)
Working Hours: 37 hours per week (2 x 18.5 hour posts considered for the right candidates)
Contract Type: Permanent
Closing Date: 27th February 2025
Are you looking for a rewarding career where you can make a difference?
About the Role
Join the Benefits Team of Adult Social Care Finance and help maximise the income of service users and the Council.
You will be working with older and vulnerable people in receipt of chargeable services in both residential and non-residential settings, and also with those for whom the council act as corporate Appointee or Court of Protection Deputy.
Your job will be to identify under-claimed benefits, and then seek to increase service users’ income via completion of claim forms and liaison with the benefit authorities, sometimes carrying out home visits.
About You
The successful candidate will be able to demonstrate experience of.
• Substantial, demonstrable, and relevant experience of managing a caseload involving dealing with queries and correspondence from the public and experience of working with a computerised financial data management system.
• Knowledge of Adult Social Care policy and practice.
• The ability to effectively communicate in writing and converse at ease with customers and provide advice in accurate spoken English.
• Knowledge and understanding of the Welfare Benefits system.
• To be able to work without direct supervision and manage own time effectively to ensure tasks are accurately completed and deadlines are met, acting with high levels of trust and personal accountability.
• Demonstrable understanding of the importance of confidentiality, data security and management.
• An understanding of and commitment to Equal Opportunities and be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the provisions of the Equality Act 2010.
• working in a means tested and disability benefits-based environment
An enhanced DBS check is required for this post.
We also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Lynda Wilson, Money Management Team Manager
Telephone: 0116 305 1191
Email: Lynda.wilson@leics.gov.uk or
Stephen Watkins, Senior Case Officer Benefits
Telephone: 0116 305 6360
Email: stephen.watkins@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home.
By applying for this post, you agree to our Terms and Conditions.
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