Internal Account Manager
| Dyddiad hysbysebu: | 14 Chwefror 2025 |
|---|---|
| Cyflog: | £11.44 i £12.44 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Mawrth 2025 |
| Lleoliad: | Birmingham, West Midlands County, B1 2JB |
| Cwmni: | evo Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1081951 |
Crynodeb
Job Title: Corporate Internal Account Manager
Location: Birmingham B1
Job type: Permanent
Line Manager: Customer Service Team Manager
Working hours:
Full time, office based permanent position
Summary of role:
We are looking for an Internal Account Manager who will deliver a high-level of service to all potential and existing customers whilst increasing sales, product lines, profitability and developing long-term business relationships. In addition to developing new business and maximising sales through pro-active telesales calls.
Key activities will include developing new business (prospecting/switch activities), customer development (activation/retention/contracts/terms), increase 'share of wallet' (preferred supplier/maximise spend), marketing support (outbound promotions/maximise take-up).
Servicing our customers, actively promoting an organisational culture that values, reinforces and strives to continuously improve the customer experience should always be the focus.
This is a great opportunity to be part of a team, liaise with customers, identifying customer needs, building rapport, offering solutions and increasing sales opportunities.
Applicants must have an excellent telephone manner and excellent written communication skills, with the ability to follow all queries through to resolution in a professional and courteous manner.
The responsibilities include but are not limited to:
- Identifying new business opportunities at all times and prospect for new business everyday through outbound telesales activity
- Identifying opportunity to quote and send the same day
- Proactively increasing the product range sold into each customer
- Understanding and fully utilising sales tools provided in order to maximise the full potential and spend of each customer
- Achieving an initial gross profit margin
- Achieving initial new business sales target
- Achieving increased sales of an agreed percentage on existing customers
- Ensuring all computerised records are kept up to date
- Following and achieving weekly and monthly objectives
- Actively supporting all marketing campaigns/outbound promotions by maximising take up where possible
- Supporting the wider Corporate Birmingham team with on-the-day queries
- Proactively supporting the team in resolving customer queries and complaints via first contact resolution
- Dealing with Ad hoc requests as required
- Performing customer service functions, including interacting with customers and answering questions
Skills, knowledge and qualities required:
- The ideal candidate will possess the following:
- 2 year’s experience in a similar role would be beneficial
- Proficient in accurately pricing, maximising profitability whilst protecting GP%
- Proficiency in Microsoft Office for Windows (Outlook, Word and Excel)
- The ability to multitask, be organised, agree priorities and meet deadlines
- The ability to adapt to change
- Excellent verbal and written communication skills
- Sound knowledge of customer base, customer needs and sales cycle an advantage
- Excellent knowledge of product, competitor and dealer network desirable
- Educated to a grade C or equivalent in GCSE in English
- At least one year’s experience in customer service
- A friendly, patient and a good listener with excellent customer service skills
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