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North West Ventilation Unit Helpline Co-ordinator | Manchester University NHS Foundation Trust
| Posting date: | 13 February 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,071 - £25,674 per annum, pro rata |
| Hours: | Full time |
| Closing date: | 15 March 2025 |
| Location: | Wythenshawe, M23 9LT |
| Company: | Manchester University NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7012443/349-WTWA-7012443C |
Summary
The North West Ventilation Unit (NWVU) is looking for a dedicated Helpline Coordinator to join our respiratory team at Wythenshawe. As the first responder to all helpline calls, you will provide immediate assistance to patients and coordinate with clinical staff to ensure timely, high-quality support. This includes addressing patient inquiries, providing initial advice, liaising with the ventilation and engineering teams, and arranging replacement consumables for patients and care teams.
Beyond call handling, you will manage essential administrative tasks to keep the unit running efficiently. This includes organising and distributing clinic correspondence, maintaining patient records, managing mail and electronic communications, and assisting with consultant and outreach team documentation. You will also help arrange patient appointments and coordinate investigations.
The role requires strong communication skills, attention to detail, and a commitment to confidentiality. You’ll play a key role in ensuring smooth clinic operations by cross-covering colleagues during absences and supporting departmental projects, such as audits and training.
As Helpline Coordinator, you will be essential to the NWVU’s commitment to patient safety, efficiency, and positive patient experience. We are seeking a proactive, organised individual to join our high-performing team.
• Serve as the primary responder to all NWVU helpline calls, offering initial support and coordinating with clinical teams for timely patient assistance.
• Arrange and dispatch replacement consumables for patients and care teams as needed.
• Organise and distribute clinic correspondence, ensuring accurate patient records and documentation are maintained.
• Assist with scheduling patient appointments and arranging investigations, both within the Trust and externally.
• Manage incoming mail (electronic and paper) and promptly distribute relevant information to medical staff.
• Support consultants and the outreach team by typing, filing, and distributing letters and reports.
• Cross-cover for team members during absences and contribute to department audits, training events, and additional projects as required.
• Ensure confidentiality of patient information and compliance with data protection standards.
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.
We’re looking forward to hearing from you!
This advert closes on Thursday 27 Feb 2025
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