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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
3055 - Head of Tribunals (operations, service performance and improvement), Scotland
| Dyddiad hysbysebu: | 13 Chwefror 2025 |
|---|---|
| Cyflog: | £68,967 i £78,842 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Chwefror 2025 |
| Lleoliad: | G2 8GT |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 3055 |
Crynodeb
Location of post:
Glasgow or Edinburgh (travel to HMCTS tribunals locations across Scotland will be required, and some travel to ad-hoc national meetings may be needed).
A merit list will be kept for 12 months.
Application:
CV and statement of suitability (500 words) covering four behaviours (Leadership, Changing & Improving, Communicating & Influencing and Managing a Quality Service.) In the event that a large number of applications are received, we will sift on the lead behaviour,(Leadership)
Interviews:
via MS Teams
Civil Service Behaviours for recruitment (at level 4)
Leadership
Promote diversity, inclusion and equality of opportunity, respecting difference and external experience. Welcome and respond to views and challenges from others, despite any conflicting pressures to ignore or give in to them. Stand by, promote or defend own and team’s actions and decisions where needed. Seek out shared interests beyond own area of responsibility, understanding the extent of the impact actions have on the organisation. Inspire and motivate teams to be fully engaged in their work and dedicated to their role.
Communicating and influencing
Communicate with others in a clear, honest and enthusiastic way in order to build trust. Explain complex issues in a way that is easy to understand. Take into account people’s individual needs. Deliver difficult messages with clarity and sensitivity, being persuasive when required. Consider the impact of the language used. Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others. Introduce different methods for communication, including making the most of digital resources whilst getting value for money. Monitor the effectiveness of own and team communications and take action to improve where necessary.
Changing and Improving
Encourage, recognise and share innovative ideas from a diverse range of colleagues and stakeholders. Give people space to take initiative and praise them for their creativity. Create an environment where people feel safe to challenge and know their voice will be heard. Make changes which add value and clearly articulate how changes will benefit the business. Understand and identify the role of technology in public service delivery and policy implementation. Consider the full impact of implementing changes on culture, structure, morale and the impacts on the diverse range of end users, including accessibility needs. Identify early signs that things are going wrong and respond promptly. Provide constructive challenge to senior management on change proposals.
Managing a Quality Service
Ensure everyone clearly understands and owns their roles, responsibilities and business priorities. Give honest, motivating and enthusiastic messages about priorities, objectives and expectations to get the best out of people. Comply with legal, regulatory and security requirements in service delivery. Set out clear processes and standards for managing performance at all levels. Ensure delivery of timely quality outcomes, through providing the right resources to do the job, reviewing and adjusting performance expectations and rewarding success. Maintain own levels of performance in challenging circumstances and encourage others to do the same.
Essential Criteria
Extensive leadership experience in a front-line operational delivery environment
Evidence of leading continuous improvement and implementing business change in an operational environment
Strong communication skills, both oral and written
Evidence of stakeholder engagement (internal and external) to deliver business priorities
Flexible working options
As this is an operational delivery role, there is a requirement to be in one of the Scotland Tribunals offices at least 3 days a week.
Job Sharing and Reduced Hours
All applications for job sharing or reduced hours will be treated fairly and on a case-by-case basis in accordance with the MoJ’s flexible working policy.
Excess Fares and Relocation Allowances
This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJs excess fares allowance policy.
Glasgow or Edinburgh (travel to HMCTS tribunals locations across Scotland will be required, and some travel to ad-hoc national meetings may be needed).
A merit list will be kept for 12 months.
Application:
CV and statement of suitability (500 words) covering four behaviours (Leadership, Changing & Improving, Communicating & Influencing and Managing a Quality Service.) In the event that a large number of applications are received, we will sift on the lead behaviour,(Leadership)
Interviews:
via MS Teams
Civil Service Behaviours for recruitment (at level 4)
Leadership
Promote diversity, inclusion and equality of opportunity, respecting difference and external experience. Welcome and respond to views and challenges from others, despite any conflicting pressures to ignore or give in to them. Stand by, promote or defend own and team’s actions and decisions where needed. Seek out shared interests beyond own area of responsibility, understanding the extent of the impact actions have on the organisation. Inspire and motivate teams to be fully engaged in their work and dedicated to their role.
Communicating and influencing
Communicate with others in a clear, honest and enthusiastic way in order to build trust. Explain complex issues in a way that is easy to understand. Take into account people’s individual needs. Deliver difficult messages with clarity and sensitivity, being persuasive when required. Consider the impact of the language used. Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others. Introduce different methods for communication, including making the most of digital resources whilst getting value for money. Monitor the effectiveness of own and team communications and take action to improve where necessary.
Changing and Improving
Encourage, recognise and share innovative ideas from a diverse range of colleagues and stakeholders. Give people space to take initiative and praise them for their creativity. Create an environment where people feel safe to challenge and know their voice will be heard. Make changes which add value and clearly articulate how changes will benefit the business. Understand and identify the role of technology in public service delivery and policy implementation. Consider the full impact of implementing changes on culture, structure, morale and the impacts on the diverse range of end users, including accessibility needs. Identify early signs that things are going wrong and respond promptly. Provide constructive challenge to senior management on change proposals.
Managing a Quality Service
Ensure everyone clearly understands and owns their roles, responsibilities and business priorities. Give honest, motivating and enthusiastic messages about priorities, objectives and expectations to get the best out of people. Comply with legal, regulatory and security requirements in service delivery. Set out clear processes and standards for managing performance at all levels. Ensure delivery of timely quality outcomes, through providing the right resources to do the job, reviewing and adjusting performance expectations and rewarding success. Maintain own levels of performance in challenging circumstances and encourage others to do the same.
Essential Criteria
Extensive leadership experience in a front-line operational delivery environment
Evidence of leading continuous improvement and implementing business change in an operational environment
Strong communication skills, both oral and written
Evidence of stakeholder engagement (internal and external) to deliver business priorities
Flexible working options
As this is an operational delivery role, there is a requirement to be in one of the Scotland Tribunals offices at least 3 days a week.
Job Sharing and Reduced Hours
All applications for job sharing or reduced hours will be treated fairly and on a case-by-case basis in accordance with the MoJ’s flexible working policy.
Excess Fares and Relocation Allowances
This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJs excess fares allowance policy.