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ServiceNow Project Manager
| Posting date: | 12 February 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 14 March 2025 |
| Location: | Leicester, Leicestershire |
| Remote working: | Fully remote |
| Company: | Virgule International Limited |
| Job type: | Contract |
| Job reference: | Vrg_2425_039 |
Summary
Reference: Vrg_2425_039
Job title: ServiceNow Project Manager
This role involves leading the implementation of ServiceNow ITSM modules, overseeing CMDB configuration, and managing governance, compliance, and security initiatives. Responsibilities include managing Go-Live and Hypercare phases, ensuring compliance with SLAs, and handling audit processes. This is a future opportunity with flexible employment options.
Key Responsibilities:
Lead and manage the implementation of ServiceNow ITSM modules, including Incident, Problem, Change Management, and others.
Oversee the ServiceNow CMDB implementation, ensuring proper configuration and alignment with business needs.
Drive the successful execution of ServiceNow Governance and Compliance initiatives to ensure alignment with industry regulations and best practices.
Ensure proper governance procedures are followed throughout the project lifecycle.
Manage Go-Live and Hypercare phases, ensuring a smooth transition to production and the availability of necessary resources and support during the post-launch phase.
Coordinate with stakeholders and technical teams to resolve issues during the Hypercare period.
Oversee the ServiceNow Security Management to ensure that security measures are effectively integrated within the platform and compliance is maintained throughout the project.
Ensure that ServiceNow Contract and SLA management processes are established, monitored, and adhered to, ensuring that project deliverables meet agreed-upon SLAs.
Oversee the ServiceNow Compliance and Audit Management to ensure proper documentation and compliance with project requirements and industry standards.
Manage audit processes to maintain ongoing compliance with regulations.
Oversee the ServiceNow Compliance and Audit Management to ensure proper documentation and compliance with project requirements and industry standards.
Manage audit processes to maintain ongoing compliance with regulations.
Required skills and experience:
Proven experience as a ServiceNow Project Manager, managing end-to-end implementations of ServiceNow ITSM, CMDB, and other modules.
Strong knowledge and experience with ServiceNow Governance and Compliance, Security Management, and Audit Management processes.
Expertise in managing Go-Live and Hypercare phases to ensure smooth deployment and issue resolution.
Experience with ServiceNow Budgeting and Cost Management, ensuring effective financial control and cost optimization throughout the project.
Strong understanding of ServiceNow Contract and SLA Management processes to ensure project deliverables align with agreed terms.
Familiarity with managing Compliance and Audit processes to maintain industry and regulatory standards.
Proven experience in stakeholder management, with strong communication and interpersonal skills.
Ability to lead and motivate cross-functional teams, ensuring alignment with project goals and timelines.
Experience in managing multiple projects concurrently while ensuring on-time delivery.
PMP, ITIL, or other relevant certifications preferred.
ServiceNow Certifications, such as Certified Implementation Specialist (CIS), highly desirable.
Job title: ServiceNow Project Manager
This role involves leading the implementation of ServiceNow ITSM modules, overseeing CMDB configuration, and managing governance, compliance, and security initiatives. Responsibilities include managing Go-Live and Hypercare phases, ensuring compliance with SLAs, and handling audit processes. This is a future opportunity with flexible employment options.
Key Responsibilities:
Lead and manage the implementation of ServiceNow ITSM modules, including Incident, Problem, Change Management, and others.
Oversee the ServiceNow CMDB implementation, ensuring proper configuration and alignment with business needs.
Drive the successful execution of ServiceNow Governance and Compliance initiatives to ensure alignment with industry regulations and best practices.
Ensure proper governance procedures are followed throughout the project lifecycle.
Manage Go-Live and Hypercare phases, ensuring a smooth transition to production and the availability of necessary resources and support during the post-launch phase.
Coordinate with stakeholders and technical teams to resolve issues during the Hypercare period.
Oversee the ServiceNow Security Management to ensure that security measures are effectively integrated within the platform and compliance is maintained throughout the project.
Ensure that ServiceNow Contract and SLA management processes are established, monitored, and adhered to, ensuring that project deliverables meet agreed-upon SLAs.
Oversee the ServiceNow Compliance and Audit Management to ensure proper documentation and compliance with project requirements and industry standards.
Manage audit processes to maintain ongoing compliance with regulations.
Oversee the ServiceNow Compliance and Audit Management to ensure proper documentation and compliance with project requirements and industry standards.
Manage audit processes to maintain ongoing compliance with regulations.
Required skills and experience:
Proven experience as a ServiceNow Project Manager, managing end-to-end implementations of ServiceNow ITSM, CMDB, and other modules.
Strong knowledge and experience with ServiceNow Governance and Compliance, Security Management, and Audit Management processes.
Expertise in managing Go-Live and Hypercare phases to ensure smooth deployment and issue resolution.
Experience with ServiceNow Budgeting and Cost Management, ensuring effective financial control and cost optimization throughout the project.
Strong understanding of ServiceNow Contract and SLA Management processes to ensure project deliverables align with agreed terms.
Familiarity with managing Compliance and Audit processes to maintain industry and regulatory standards.
Proven experience in stakeholder management, with strong communication and interpersonal skills.
Ability to lead and motivate cross-functional teams, ensuring alignment with project goals and timelines.
Experience in managing multiple projects concurrently while ensuring on-time delivery.
PMP, ITIL, or other relevant certifications preferred.
ServiceNow Certifications, such as Certified Implementation Specialist (CIS), highly desirable.