Claims Handler
| Posting date: | 11 February 2025 |
|---|---|
| Salary: | £29,320 to £31,530 per year |
| Hours: | Full time |
| Closing date: | 25 February 2025 |
| Location: | Ipswich, Suffolk, IP1 3HS |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | National Highways |
| Job type: | Permanent |
| Job reference: | 6035_1739268531 |
Summary
About the job.
Do you have experience of case management and handling Insurance claims?
Looking for a role where you can use your investigative and negotiation skills?
Then National Highways have the role for you.
We have an exciting opportunity for a Claims Handler to join the Green Claims Team. As a Claims Handler you'll be responsible for managing a portfolio of cases; working with a range of stakeholders to ensure the collation of robust information cost packs meets the quality standard required and claims are settled in a timely manner.
The roles will be on a hybrid working basis and you will be required to work 2 days per week in the location applied for.
- Responsible for a portfolio of cases; working with a range of stakeholders to ensure claims are thoroughly investigated; supported with a wide range of evidence from all relevant sources to provide recommendations to the Claims Manager on resolutions.
- Work closely with the legal department and barristers to discover supporting evidence for claims, ensuring all decisions withstand scrutiny and are compliant with regulations and legislation to protect National Highways.
- Closely work with insurers, service providers, Traffic Office service, ROC/RCC, inspectors, quantity surveyors, estimators, and area teams to obtain information to support case resolution in a timely manner.
- Successfully close cases either through negotiation with insurers and loss adjusters to agree settlement figures or by sending the Claims Manager recommendations on the best value outcome.
- Produce recommendations and reports for the Claims Manager, ensuring these are all recorded accurately for auditing purposes, providing robust arguments to aid decision making on individual cases.
About you.
- Experience of handling cases, within an insurance claims environment (desirable).
- Excellent negotiating and client management skills.
- Able to work under pressure and prioritise workload effectively.
- Excellent interpersonal, communication skills.
- Previous experience in office administration, and competent IT skills; particularly Microsoft Word and Excel
*Upon application, please state which National Highways office location you would like to be considered for.
About us.
Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Business Services plays a crucial role in supporting the efficient operation and growth of the strategic road network. We provide a wide range of essential services across the organisation, ensuring that all functions run smoothly and effectively. We work behind the scenes to support the delivery of high-quality infrastructure and services, ensuring that National Highways meets its commitments to safety, sustainability, and customer satisfaction.
Our key areas of focus include procurement, finance, human resources, IT, and strategic planning. We ensure the company operates efficiently, delivers projects on time and within budget, and meets the needs of stakeholders. By offering expert advice, managing resources, and driving operational excellence, we support National Highways in achieving its mission of maintaining and improving the road network across the country.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
Proud member of the Disability Confident employer scheme