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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Housing Repair Operations Planner
| Dyddiad hysbysebu: | 11 Chwefror 2025 |
|---|---|
| Cyflog: | £14.36 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Mawrth 2025 |
| Lleoliad: | TREDOMEN, CF83 7PG |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Caerphilly 5262621 |
Crynodeb
What's involved with this role:
Temporary Housing Repair Operations Planner
Ref number: Caerphilly 5262621
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.
Skills & Experience:
Relevant Level 3 qualification on the Credit and Qualifications Framework for Wales.
Good knowledge of organisational and financial management systems.
Knowledge of relevant Risk Assessments, Method Statements, Safe Systems of Work and Health and Safety issues relating to the post.
Relevant office or business experience.
Experience in the use of IT software and database packages.
Experience in organising, coordinating and managing resources.
Experience of working in a customer focused environment.
Good customer service skills – ensuring customers needs and expectations are met.
Able to resolve operational problems and issues using their own initiative, referring only the most complex issues and situations to the Systems Operations Supervisor/Senior Planner/Foreman/Supervisor.
What's involved with this role: Support the Systems Operations Supervisor and Senior Planner by efficiently scheduling resources and coordinating work to ensure that responsive surveys, repairs, and larger-scale planned works are completed through the Job Management system. Your role will be critical in ensuring that service standards and customer appointment times are met, contributing to the smooth delivery of building maintenance and repairs services.
Key responsibilities:
Effectively organise and coordinate a team of trade staff, Surveyors and program of works via the dynamic scheduling system to meet customers’ expectations.
Provide high levels of customer care through the establishment of good working relations with clients and customers including customer satisfaction surveys and taking appropriate action to improve service delivery.
Manage mobile working teams workloads effectively to minimise lost time, improve operational performance and reduce unnecessary travelling, resulting in improved business efficiency.
Ensure jobs are completed right first time by ordering the correct materials, organising trade labour requirements effectively and arranging appointment times based on known availability of resources.
Manage change by incorporating new technology into organising and managing diaries such as utilising hand-held PDAs to communicate effectively with the mobile working team.
Support the service area by contributing towards the improvement of key performance indicators.
Re-arrange appointments with customers where necessary.
Encourage, facilitate and participate in the review of current processes for efficiencies and opportunities to improve the service delivered; and produce regular reports for the HRO Supervisor and the Homes Management Team on current performance and trends that may be affecting the business.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.
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Job Ref: Caerphilly 5262621
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.