Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Helpdesk Clerical Officer
| Dyddiad hysbysebu: | 10 Chwefror 2025 |
|---|---|
| Cyflog: | £24,873.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24873.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Chwefror 2025 |
| Lleoliad: | Frimley, GU16 7UJ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9151-25-0194 |
Crynodeb
Entering patient details onto the Enterprise LIMS.Entering patient results onto the Enterprise LIMS.Ensuring issuing of Helpdesk reports on a daily basis.To respond to all telephone enquiries and to keep records.Make telephone enquiries to GP surgeries, Consultants and other hospitals.To inform the Office Team Leader, on a regular basis, of any work backlogs.Carrying out general clerical duties i.e. Filing, photocopying.Carry out daily auditsBook Phlebotomy/Blood Test appointments onto SwiftqueueDealing with andrology appointments booking and print appointment calendar or SwiftqueueAssist in the training of new starters.To carry out duties within the Helpdesk department as and when required by the Operations Manager/ Helpdesk Team Leader. To answer calls and respond to emails.To handle customer enquiries both over the phone and by email.To research required information using available resources.To escalate customer complaints and provide customers with product and service information via CRM.To enter new customer information into system and update existing customer information.To identify and escalate priority issues and route calls to an appropriate resource.To follow up customer calls where necessary.To document all call information according to standard operating procedure.