Forecasting and Performance and Insights Analysts (Infected Blood Compensation Authority)
| Posting date: | 10 February 2025 |
|---|---|
| Salary: | £36,728 to £40,670 per year |
| Hours: | Full time |
| Closing date: | 20 February 2025 |
| Location: | Newcastle-upon-Tyne |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 389949/1 |
Summary
Are you driven and ready for a short-term opportunity to make a real impact? This is a challenging and fulfilling role that requires pace, impact, sensitivity, and compassion.
Opportunities to move to the new Infected Blood Compensation Authority (IBCA). At the moment all IBCA roles are hosted by Cabinet Office within the Civil Service. However, once IBCA becomes operational, it is anticipated that most of these roles will transfer to IBCA, which is a new Arms Length Body (ALB) separate from the Cabinet Office. Roles that transfer to IBCA from Cabinet Office will maintain the same or substantially the same terms and conditions of employment that are overall no less favourable. It is anticipated that employees who move from Cabinet Office to IBCA will be able to continue to participate in the Civil Service Pension arrangements with no break in their pensionable service. Roles commencing after IBCA has become operational will be with IBCA itself on similar terms and conditions. All successful candidates will receive full details of the terms and conditions of employment for their role with their formal job offer.
Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.
This Forecasting, Performance and Insight analyst role is a demanding but incredibly rewarding role which carries a high level of responsibility but also brings with it great variety and the opportunity to make a difference to the service we provide to people whose lives have been impacted by infected blood across the UK.
You will work directly to the Performance Planning and Insights lead . You will be responsible for analysing supply and demand trends and data to inform future requirements of IBCA developing tools and data sets to enhance the service we offer . You will be a key player within a small, discrete team to provide operations centric counsel to the business, informed by data-led intelligence to help better understand current and future risks to service, inform effective decisions, enable effective forecasting and resource planning and identify high value continuous improvement opportunities, in addition to providing high quality evidence-based performance and actionable insight.
Strong demonstrable skills and operational delivery background are key to the role, as are the ability to support and embed cultural change and build strong stakeholder working relationships.
To support the Performance and planning and Insights lead to support the operational function, this role will be expected to operate flexibly to assist with the readiness activities required to set-up the operational delivery function alongside its day-to-day operational leadership.
The IBCA’s primary objective is to pay and support people who are eligible for compensation accurately, accessibly, securely, and speedily and you will be responsible for supporting and providing analysis and developing tools and tracking key performance which both measure and report against these elements.You will drive robust data led insights drawing on key experiences in forecasting and supply and demand analysis using information to offer insight and innovation to deliver an exceptional service for claimants and colleagues in a trauma informed organisation
Responsibilities
- You will operate with speed and agility to mine granular business intelligence in real-time, supporting to make better informed decisions about live service issues and also inform future planning to support our claimant community;
- Support, develop and implement systems and processes to enable accurate forecasting of demand and compile deployment plans which ensures our resources match demand;
- Proactive and inquisitive, you will draw on a wide range of intelligence to identify opportunities for improvement within the customer journey;
- Using well developed analytical skills, you will make use of best available quantitative and qualitative data to test hypotheses and derive credible insights;
- A confident and effective communicator, you will present findings and recommendations. You will create effective charts, graphs, and visuals;
- Develop key relationships;
- Be confident in challenging and developing innovative and new ways whilst working through periods of scrutiny and pressure;
- Be a key player in the small Planning, Performance and Assurance team, and effectively model and innovate data insights to represent IBCA;
- Support an operational excellence environment to emphasise continuous improvement and optimisation to deliver value to our customers;
- Analyse customer insights to enhance products and services to meet customer needs;
- Effectively analyse data to ensure and improve supply to demand and deploy resources optimally to ensure efficient operations management.
Proud member of the Disability Confident employer scheme