Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Billing & Collection Officer
| Dyddiad hysbysebu: | 07 Chwefror 2025 |
|---|---|
| Cyflog: | £18.07 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Mawrth 2025 |
| Lleoliad: | WEMBLEY, LONDON, HA9 0FJ |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Brent 5262412 |
Crynodeb
What's involved with this role:
Temporary Billing & Collection Officer
Ref number: Brent 5262412
Working arrangements - 1 day in Brent offices rest working from home.
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.
Basic DBS disclosure
Skills & Experience:
Knowledge and experience of providing a customer focussed advice, information, enquiry, transactions and complaints handling in a demanding customer facing environment across various access channels (face to face,telephone, post and online)
Good knowledge of Microsoft Outlook, Excel and Word packages and the ability to effectively use a range of IT systems and applications
A broad understanding of Council Tax and Debt recovery
Experience of providing customer focused advice, information, dealing with enquiries, transactions and complaints.
Experience of following and adapting administrative processes to meet service needs.
Experience of data management ensuring accuracy and where appropriate confidentiality.
Excellent decision-making skills and an ability to analyse problems to find solutions at the first point of contact
Influencing and negotiating skills, e.g., the ability to influence without authority.
Ability to take responsibility for own workload and decisions, work on own initiative and consistently meet deadlines while working under pressure (including deadlines and interruptions)
What's involved with this role: The purpose of this role is to ensure the efficient billing, collection, and recovery of various debts, including Council Tax, Business Rates, Adult Social Care Debt, Parking Fines, Sundry Debt, and Housing Benefit Overpayments, in line with current legislation, local policies, and procedures. You will handle customer and stakeholder inquiries, ensuring high-quality service while maximizing debt recovery.
The role also involves managing the debt recovery process, ensuring timely collections, minimizing arrears, and balancing the Council's financial interests with the individual circumstances of customers. Your work will contribute to the overall efficiency and effectiveness of the Council’s revenue and debt management services.
Key responsibilities:
Establish correct liabilities and validate details with customers and stakeholders, including awarding discounts, exemptions, and identifying the correct liable person.
Maintain accurate records of customer contact and decisions, and update relevant databases and IT systems in line with data entry protocols.
Resolve enquiries through multiple channels (phone, email, social media, etc.) while demonstrating high customer care and supporting debt collection.
Promote alternative service channels to reduce demand and encourage channel migration.
Use various techniques to facilitate debt collection, balancing sensitivity to customers’ financial constraints with the Council’s financial interests.
Negotiate repayment arrangements with liable persons, ensuring timely payment within the financial year, and manage cases through the recovery process.
Ensure fair access to services by accommodating customer needs, including translation or interpretation, and assist with responding to Service Requests, SARs, FOI requests, and complaints.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.
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Job Ref: Brent 5262412
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.