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2766 - Service Designer
| Posting date: | 06 February 2025 |
|---|---|
| Salary: | £41,463 to £52,040 per year, pro rata |
| Additional salary information: | The national salary range is £41,463 - £45,276 pro rata, London salary range is £47,657 - £52,040 pro rata. Your salary will be dependent on your base location |
| Hours: | Part time |
| Closing date: | 24 February 2025 |
| Location: | UK |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 2766 |
Summary
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.
The Strategy and User Insight division drives HMCTS’ direction and decision-making. We do this by using our collective expertise to develop HMCTS priorities which have users at heart. This is done through:
· Strategy and planning that supports the organisation’s vision and purpose
· Using insight and evidence to guide service delivery and continuous improvement, helping enable access to justice for all
· Providing a range of expertise including on innovation, inclusion, workforce planning and evaluation
This role sits in the User Inclusion Team. Our purpose is to improve access to justice by enabling HMCTS to design and deliver inclusive services as well as support for vulnerable users. We do this through:
· cross jurisdictional strategic approaches
· designing, testing and iterating solutions that remove barriers to justice
· facilitating public user engagement to inform strategy, design and delivery
· providing SME Advice on inclusion, vulnerability and equality.
About the role
We’re looking for a Service Designer who is passionate about designing inclusive services that work for vulnerable users. Your focus will be on designing standards and best practice solutions to challenging issues affecting vulnerable users. You’ll develop in-depth understanding of end to end user experiences and design solutions that will work across different services and jurisdictions. Projects are informed by User Inclusion priority areas, for example improving access to support for people attending hearings. You’ll have opportunity to identify new areas of focus for the team.
You’ll work closely with researchers, designers, inclusion specialists, internal and external stakeholders. In User Inclusion we advocate for co-design approaches and are looking for someone with experience of working with end users or their representatives to design services.
You’ll be part of HMCTS’ service design community with others in User Inclusion and Digital and Technology Services (DTS). You’ll have opportunities to be part of cross-government collaboration activities. You’ll be supported to access professional development opportunities such as community activities and learning and development opportunities. You will also be able to contribute to the User Inclusion monthly learning hour.
Your role as the Service Designer encompasses several key aspects (but not limited to):
collaborate with researchers and other stakeholders to identify user needs, define user stories and champion the importance of meeting the needs of users, in particular those who are vulnerable or need additional support.
understand the work of others and the importance of team dynamics, collaboration and feedback.
absorb large amounts of conflicting information and use it to produce service designs and strategies to meet the needs of vulnerable users
contribute to best practice guidelines to develop our co-design approach for delivering inclusive services and be an advocate for a user-centred approach.
What are we looking for? (Person Specification)
The ideal candidate for this position should demonstrate:
Essential
work with others to design and deliver inclusive, accessible and environmentally sustainable content or services that meet the needs of all users (designing for everyone)
effectively plan and run a design session with your team, users or stakeholders and identify and engage the right people throughout the design process (designing together)
analyse, synthesise and clearly explain evidence relevant to users or a service, for example, web analytics data and work with researchers or analysts to use evidence to inform, develop and test a design idea (evidence-based design)
align your design work to both the goals and vision of your team and the strategic objectives of your organisation (designing strategically)
Desirable
It would be desirable (but not essential) for the successful candidate to have experience:
using codesign or other participatory methods
designing face to face services and utilising additional channels to meet the needs of service users
designing services for vulnerable users
system design thinking.
How to Apply
To apply for this role, please submit a CV and a statement of suitability of no more than 750 words setting out evidence and examples of how you meet the person specification of the role. Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role)
Interview
If successful at sift you will be invited to a Civil Service Success Profiles interview which will include assessment of the following behaviours at SEO grade (Success Profiles: Civil Service behaviours - GOV.UK):
Working Together
Communicating and Influencing
Changing and Improving
Your interview will also include a presentation where you will be assessed against the technical skills within the GDD framework Service designer - Government Digital and Data Profession Capability Framework (ddat-capability-framework.service.gov.uk).
The technical skills include:
designing for everyone
designing strategically
designing together
evidence-based design
Details regarding the presentation topic will be provided to candidates shortlisted to interview.
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.
The Strategy and User Insight division drives HMCTS’ direction and decision-making. We do this by using our collective expertise to develop HMCTS priorities which have users at heart. This is done through:
· Strategy and planning that supports the organisation’s vision and purpose
· Using insight and evidence to guide service delivery and continuous improvement, helping enable access to justice for all
· Providing a range of expertise including on innovation, inclusion, workforce planning and evaluation
This role sits in the User Inclusion Team. Our purpose is to improve access to justice by enabling HMCTS to design and deliver inclusive services as well as support for vulnerable users. We do this through:
· cross jurisdictional strategic approaches
· designing, testing and iterating solutions that remove barriers to justice
· facilitating public user engagement to inform strategy, design and delivery
· providing SME Advice on inclusion, vulnerability and equality.
About the role
We’re looking for a Service Designer who is passionate about designing inclusive services that work for vulnerable users. Your focus will be on designing standards and best practice solutions to challenging issues affecting vulnerable users. You’ll develop in-depth understanding of end to end user experiences and design solutions that will work across different services and jurisdictions. Projects are informed by User Inclusion priority areas, for example improving access to support for people attending hearings. You’ll have opportunity to identify new areas of focus for the team.
You’ll work closely with researchers, designers, inclusion specialists, internal and external stakeholders. In User Inclusion we advocate for co-design approaches and are looking for someone with experience of working with end users or their representatives to design services.
You’ll be part of HMCTS’ service design community with others in User Inclusion and Digital and Technology Services (DTS). You’ll have opportunities to be part of cross-government collaboration activities. You’ll be supported to access professional development opportunities such as community activities and learning and development opportunities. You will also be able to contribute to the User Inclusion monthly learning hour.
Your role as the Service Designer encompasses several key aspects (but not limited to):
collaborate with researchers and other stakeholders to identify user needs, define user stories and champion the importance of meeting the needs of users, in particular those who are vulnerable or need additional support.
understand the work of others and the importance of team dynamics, collaboration and feedback.
absorb large amounts of conflicting information and use it to produce service designs and strategies to meet the needs of vulnerable users
contribute to best practice guidelines to develop our co-design approach for delivering inclusive services and be an advocate for a user-centred approach.
What are we looking for? (Person Specification)
The ideal candidate for this position should demonstrate:
Essential
work with others to design and deliver inclusive, accessible and environmentally sustainable content or services that meet the needs of all users (designing for everyone)
effectively plan and run a design session with your team, users or stakeholders and identify and engage the right people throughout the design process (designing together)
analyse, synthesise and clearly explain evidence relevant to users or a service, for example, web analytics data and work with researchers or analysts to use evidence to inform, develop and test a design idea (evidence-based design)
align your design work to both the goals and vision of your team and the strategic objectives of your organisation (designing strategically)
Desirable
It would be desirable (but not essential) for the successful candidate to have experience:
using codesign or other participatory methods
designing face to face services and utilising additional channels to meet the needs of service users
designing services for vulnerable users
system design thinking.
How to Apply
To apply for this role, please submit a CV and a statement of suitability of no more than 750 words setting out evidence and examples of how you meet the person specification of the role. Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role)
Interview
If successful at sift you will be invited to a Civil Service Success Profiles interview which will include assessment of the following behaviours at SEO grade (Success Profiles: Civil Service behaviours - GOV.UK):
Working Together
Communicating and Influencing
Changing and Improving
Your interview will also include a presentation where you will be assessed against the technical skills within the GDD framework Service designer - Government Digital and Data Profession Capability Framework (ddat-capability-framework.service.gov.uk).
The technical skills include:
designing for everyone
designing strategically
designing together
evidence-based design
Details regarding the presentation topic will be provided to candidates shortlisted to interview.