24-7 DIGITAL ALARMS HUB CONTROLLER - FLK12451
| Posting date: | 05 February 2025 |
|---|---|
| Salary: | £27,510.00 to £29,555.00 per year |
| Hours: | Full time |
| Closing date: | 19 February 2025 |
| Location: | Larbert, FK5 4RU |
| Company: | Falkirk Council |
| Job type: | Permanent |
| Job reference: | FLK12451 |
Summary
Job Advert
We are seeking 1 x 24/7 Digital Alarms Hub Controllers with a flexible approach to their working environment who can work under pressure in a diverse fast-paced environment. This posts is permanent and are based in our new state-of-the-art offices based in Larbert.
The role of a 24/7 Digital Alarms Hub Controller is to maintain all out-of-hours and emergency functions on behalf of the Council and partner organisations. This includes emergency life and limb call handling for the MECS service. You will cover a variety of shifts consisting of day shifts, back shifts, night shifts including weekends and public holidays. With a basic starting salary of £27,510 to £29,555 pro rata and an additional night working and out of hour allowances paid monthly.
With a positive attitude to change and commitment to quality service, you will be a good team player. You will provide a first-class service at first point of contact, dealing with emergency and general enquiries from the public and our internal customers on behalf of the wide range of Council and related services.
It is essential that you are educated to SVQ level 3, or equivalent experience in dealing directly with the public in a similar front line capacity. You must be able to demonstrate excellent communication and customer care skills. You must be numerate, conversant with computerised systems, with the ability to process a variety of enquiries and service requests to a high degree of accuracy and maintain customer confidentiality.
You will have a good knowledge of the statutory functions of the Council, and of the roles and procedures relating to its individual services. It is also desirable you will have a working knowledge of ICT databases for service areas provided. Due to the festive period interviews will take place early in the new year.
You will work 35 hours per week.
Proud member of the Disability Confident employer scheme