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End User Services Team Leader
| Posting date: | 03 February 2025 |
|---|---|
| Salary: | £36,202 to £40,225 per year |
| Hours: | Full time |
| Closing date: | 13 February 2025 |
| Location: | Exeter, South West, EX5 2FZ |
| Company: | LiveWest Homes Ltd |
| Job type: | Permanent |
| Job reference: | 55665132 |
Summary
About The Role
Are you passionate about IT and ready to lead a dynamic team? LiveWest is looking for a Team Leader – End User Services to join our IT Operations Directorate. This is a fantastic opportunity to make a significant impact by ensuring the seamless design, implementation, and maintenance of end user services devices.
Key Responsibilities
- Deployment and management of user devices using both Intune and SOTI MDM platforms, ensuring security, coordination of hardware distribution and supporting desktop and mobile software.
- Play an active part in delivering company projects.
- Work as 3rd line support to the IT Service Desk to maintain a consistent system access experience for colleagues within LiveWest.
Why join LiveWest?
Joining LiveWest as an End User Service Manager offers a unique opportunity to be at the forefront of delivering exceptional IT support and services. You will be part of a dynamic team dedicated to enhancing user experiences and ensuring seamless technology operations. LiveWest values innovation, professional growth, and a collaborative work environment, making it an ideal place for those passionate about technology and customer service. You will have the chance to make a tangible impact on the organisation's success and the satisfaction of its users. If you are looking for a role where you can thrive and grow, LiveWest is the place to be!
This role is being offered on a full time basis working 37 hours per week. Hybrid working is available for this role working 3-4 days per week in the Exeter office, dependent on business need.
About The Candidate
To be successful in your application for the role of End User Services Team Leader, you will have the essential skills and experience for a level 2 role (please see candidate information pack) and the following role specific skills and experience:
- Effective Communication Skills with both technical and business colleagues.
- Proven Team Management experience.
- Experience of Service Management ideally ITIL qualified or from a Service Desk background.
- Working knowledge of Microsoft Intune and other MDM platform.
- Ability to Design and Specify end user support systems.
- Full and valid driving licence, prepared to travel to alternative sites on a regular basis
- Good knowledge of client desktop and mobile device software and operating systems
- Proven experience of test processes and change control.
- Desirable: Hold certification for Microsoft Windows Endpoint Administrator (or be working towards).
Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role.
About The Company
Our Reward and Benefits:
- Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.
Are you passionate about IT and ready to lead a dynamic team? LiveWest is looking for a Team Leader – End User Services to join our IT Operations Directorate. This is a fantastic opportunity to make a significant impact by ensuring the seamless design, implementation, and maintenance of end user services devices.
Key Responsibilities
- Deployment and management of user devices using both Intune and SOTI MDM platforms, ensuring security, coordination of hardware distribution and supporting desktop and mobile software.
- Play an active part in delivering company projects.
- Work as 3rd line support to the IT Service Desk to maintain a consistent system access experience for colleagues within LiveWest.
Why join LiveWest?
Joining LiveWest as an End User Service Manager offers a unique opportunity to be at the forefront of delivering exceptional IT support and services. You will be part of a dynamic team dedicated to enhancing user experiences and ensuring seamless technology operations. LiveWest values innovation, professional growth, and a collaborative work environment, making it an ideal place for those passionate about technology and customer service. You will have the chance to make a tangible impact on the organisation's success and the satisfaction of its users. If you are looking for a role where you can thrive and grow, LiveWest is the place to be!
This role is being offered on a full time basis working 37 hours per week. Hybrid working is available for this role working 3-4 days per week in the Exeter office, dependent on business need.
About The Candidate
To be successful in your application for the role of End User Services Team Leader, you will have the essential skills and experience for a level 2 role (please see candidate information pack) and the following role specific skills and experience:
- Effective Communication Skills with both technical and business colleagues.
- Proven Team Management experience.
- Experience of Service Management ideally ITIL qualified or from a Service Desk background.
- Working knowledge of Microsoft Intune and other MDM platform.
- Ability to Design and Specify end user support systems.
- Full and valid driving licence, prepared to travel to alternative sites on a regular basis
- Good knowledge of client desktop and mobile device software and operating systems
- Proven experience of test processes and change control.
- Desirable: Hold certification for Microsoft Windows Endpoint Administrator (or be working towards).
Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role.
About The Company
Our Reward and Benefits:
- Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.