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Patient Navigator
| Posting date: | 03 February 2025 |
|---|---|
| Salary: | £11.50 per hour |
| Additional salary information: | £11.50 an hour |
| Hours: | Full time |
| Closing date: | 23 February 2025 |
| Location: | St Neots, PE19 1AG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0135-25-0016 |
Summary
Key Responsibilities Greet patients and visitors, advising them of their appointments and checking them in Answering telephone calls and managing patient inquiries with professionalism and empathy. Scheduling appointments and managing the appointment calendar effectively. Handling prescription requests from patients and pharmacies. Dealing with patient queries in person, over the phone, and via email. Handling and accurately recording incoming and outgoing correspondence, including letters and emails. Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information Complete the surgery administration, including registrations and deductions What Youll Bring Excellent communication and interpersonal skills. Strong organizational and time management abilities. Attention to detail and accuracy in handling patient information and administrative tasks. Ability to work effectively in a fast-paced and demanding environment. Desirably have prior experience as patient navigator Proficiency in basic computer skills and familiarity with office software. Previous experience in a healthcare or administrative role is desirable but not essential, as full training will be provided System used: SystemOne About St Neots Health Centre: https://onemedicalgroup.co.uk/surgeries/st-neots-health-centre/ St Neots Health Centre is a growing practice located in the town of St Neots. We offer a wide range of services to our patients. This is a spacious GP surgery with varied healthcare professionals to meet patient needs, all routinely offering face-to-face, video and telephone appointments, which makes sure we provide extensive care to our community. Our mission is to improve the health and wellbeing of the local population, with a focus on preventative medicine so our local community can live longer and healthier lives that are full, active and meaningful. Why join us?Our Benefits; NHS Pension with 20.6% Employer Contribution 25 days (5 weeks / 200 hours) annual leave plus Bank Holidays (pro-rata, if part-time) Extra days leave for work anniversary each year Enhanced Maternity; Maternity / Paternity Support; Adoption pay Family friendly employment policies Special and Significant Event Leave Participation in OMGs refer a friend scheme Continued personal and professional development 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme Access to NHS Discounts Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.