Warning
This job advert has expired and applications have closed.
Newborn Hearing Screening Administrator
| Posting date: | 03 February 2025 |
|---|---|
| Salary: | £31,944.00 to £34,937.00 per year |
| Additional salary information: | £31944.00 - £34937.00 a year |
| Hours: | Full time |
| Closing date: | 17 February 2025 |
| Location: | London, SW10 9NH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9289-SC-2363 |
Summary
To act as a first point of contact for newborn hearing screening enquiries. To ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills. To organise and prioritise workload with minimal supervision. To organize, coordinate and maintain the outpatient clinic appointment system across all sites for babies that require screening who have been missed, ensuring these are remain within NHSP Key Performance Indicators / standards. To continually monitor Outpatient clinics, being aware of any possible breaches to current initiatives and update line manager as appropriate. To provide advice, information and guidance to parents, carers, relatives and health visitors about appointments, clinics and procedures to facilitate better attendance / compliance with test procedures. To use tact or persuasive skills when dealing with difficult / anxious parents ie. those that fail to attend appointments or whose babies have referred on the screen whilst exercising patience and retaining their dignity, privacy and individuality at all times. To produce follow up letters for professionals and parents. To ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions. To accurately input patient data onto the National Newborn Hearing Screening Database (S4H) in addition to assisting in keeping it up to date. To check all babies born in the maternity unit are on S4H through birth register checks ensuring that all patient demographics and NHS numbers held on S4H are correct. To proactively resolve and escalate any data quality issues to the senior screener and relevant healthcare staff ensuring remedial steps are put in place to correct any errors. To coordinate meetings including; booking venues, drafting agendas, taking and transcribing minutes and disseminating as required. To assist in departmental audits / parent satisfaction surveys. To collate, input, interpret, analyse, and extract data for audit/presentations to be used by managers as and when requested. To maintain adequate stock levels: information leaflets / consumables / forms. To develop, implement and maintain ordering systems that effectively respond to the NHSP service needs/demands. To accurately take messages and relay these to the relevant personnel. To build positive working relationships, respecting and valuing the contributions made by others and acting in a considerate, helpful and inclusive manner at all times. To inform and liaise with the Programme & Local Managers / Senior Screener on all aspects of hearing screening related to this role. To suggest improvements to systems, with ways of measuring effectiveness of any changes made. To assist in the induction of new members of the NHSP team and establishing a working rapport with team members. To implement and train others around new policies, procedures and guidelines with regard to Cerner / K2 administration, adhering to correct referral pathways. To promote smooth workflows by facilitating the acquiring of risk factors / consent on designated clients on caseload, thus preventing bottlenecks in the system. To promote a professional, welcoming and caring environment endorsing a Family Friendly approach to care. To maintain the confidentiality of the babies and their families at all times. To be aware of child protection issues and adhere to local procedures. To assist in carrying out data quality checks on the Smart for Hearing database. To chase Audiology where 8 month follow ups for babies that are due in the next month are not showing appointments in the Smart for Hearing database. To review shared records with Audiology that need to be terminated ie. showing complete hearing satisfactory outcomes. To carry out any miscellaneous tasks that may be required from time to time.