Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Customer Support Officer
| Dyddiad hysbysebu: | 03 Chwefror 2025 |
|---|---|
| Cyflog: | £31,892.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Flexible benefit & pensions allowance of 5% of your base salary. You will be able to choose from a variety of benefits. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Chwefror 2025 |
| Lleoliad: | NW9 4EW |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | THE BARNET GROUP |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | TBG002324 |
Crynodeb
The Barnet Group
Would you like to be part of a phenomenal team of 1000 colleagues who every day are making a positive impact on more than 14,000 families in and around the diverse communities of Barnet? If so, then the Barnet Group can offer you what you are looking for.
The Barnet Group prides itself on being an inclusive employer so that our people can be their authentic self. We promote an environment where each staff member feels valued while also acknowledging their differences and how these differences contribute to our culture and business outcomes.
Your Choice Barnet is a part of the Barnet Group. It provides specialist care and support to adults with a range of learning and physical disabilities. We enable people to live their lives as they wish. We give them the support they need to become as independent as possible.
We celebrate different points of view and want to encourage a diverse group of people who are representative of the community we serve to get involved and engage with us regardless of age, disability, gender or gender identity, ethnic origin or race, religion or belief and sexual orientation.
What you'll need to succeed
Experience of working in a face-to-face customer focused environment
An awareness of social housing and relevant government agendas
A high standard of verbal and written literacy and numeracy
An understanding of what constitutes excellent customer care, how it can be measured and improved and a commitment to delivering it.
Excellent oral and written communication skills with the ability to engage effectively with a diverse range of audiences, and convey complex information in a straightforward way in a courteous and professional manner
Ability to draw logical conclusions from personal observations and interviews with customers
Ability to resolve difficult and confrontational situations
Ability to maintain accurate case notes ensuring they are completed in a timely manner within target timescales and to maintain information on databases
Ability to prioritise well within a challenging environment
Ability to work effectively and flexibly as part of a team and to support colleagues, including managers, within a team
Excellent IT skills with the ability to work with databases and MS Office applications
What you need to do now
If you're interested in this role, look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now’.
What’s in it for you?
We’re committed to making The Barnet Group a really great place to work. As well as offering a positive culture, we offer a generous pay and benefits package, some of which are listed below:
We are a London Living Wage Employer
25 days annual leave, rising with length of service
Ability to buy or sell up to five days annual leave per year
Life insurance - 3x of annual salary
Employee Assistance Programme
Volunteering Activities
Flexible and agile working
Flexible Benefits & Pension 5% of your salary – access to a variety of benefits to choose from
Career progression across the organisation with our mentoring programme and apprenticeships
Access to extensive learning and training opportunities with learning pool platform
The Barnet Group is a mindful employer with trained Mental Health First Aiders
Menopause Policy
Our promise and values
The Barnet group evaluates staff attitudes and the willingness of people to embrace inclusion and diversity, and the extent to which they take meaningful action which contributes to our ability to attract and retain talent. TBG offers our people a psychologically safe space whilst promoting personal growth.
Most importantly, we believe in the three “C’s” of inclusion; by being curious, courageous, and committed individuals, we inspire our teams to become more welcoming and inclusive.
Our values are also an integral part of the way we work together, and they are:
Show respect – we respect each other and our customers.
Find solutions – we find solutions to meet people’s needs.
Make a difference – we make a positive difference to people’s lives.
Be person centred - Treat everyone you meet as an individual, and remember, one size does not fit all.
Closing date: 9 February 2025 11:59pm
Interview date: 14 February 2025
Would you like to be part of a phenomenal team of 1000 colleagues who every day are making a positive impact on more than 14,000 families in and around the diverse communities of Barnet? If so, then the Barnet Group can offer you what you are looking for.
The Barnet Group prides itself on being an inclusive employer so that our people can be their authentic self. We promote an environment where each staff member feels valued while also acknowledging their differences and how these differences contribute to our culture and business outcomes.
Your Choice Barnet is a part of the Barnet Group. It provides specialist care and support to adults with a range of learning and physical disabilities. We enable people to live their lives as they wish. We give them the support they need to become as independent as possible.
We celebrate different points of view and want to encourage a diverse group of people who are representative of the community we serve to get involved and engage with us regardless of age, disability, gender or gender identity, ethnic origin or race, religion or belief and sexual orientation.
What you'll need to succeed
Experience of working in a face-to-face customer focused environment
An awareness of social housing and relevant government agendas
A high standard of verbal and written literacy and numeracy
An understanding of what constitutes excellent customer care, how it can be measured and improved and a commitment to delivering it.
Excellent oral and written communication skills with the ability to engage effectively with a diverse range of audiences, and convey complex information in a straightforward way in a courteous and professional manner
Ability to draw logical conclusions from personal observations and interviews with customers
Ability to resolve difficult and confrontational situations
Ability to maintain accurate case notes ensuring they are completed in a timely manner within target timescales and to maintain information on databases
Ability to prioritise well within a challenging environment
Ability to work effectively and flexibly as part of a team and to support colleagues, including managers, within a team
Excellent IT skills with the ability to work with databases and MS Office applications
What you need to do now
If you're interested in this role, look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now’.
What’s in it for you?
We’re committed to making The Barnet Group a really great place to work. As well as offering a positive culture, we offer a generous pay and benefits package, some of which are listed below:
We are a London Living Wage Employer
25 days annual leave, rising with length of service
Ability to buy or sell up to five days annual leave per year
Life insurance - 3x of annual salary
Employee Assistance Programme
Volunteering Activities
Flexible and agile working
Flexible Benefits & Pension 5% of your salary – access to a variety of benefits to choose from
Career progression across the organisation with our mentoring programme and apprenticeships
Access to extensive learning and training opportunities with learning pool platform
The Barnet Group is a mindful employer with trained Mental Health First Aiders
Menopause Policy
Our promise and values
The Barnet group evaluates staff attitudes and the willingness of people to embrace inclusion and diversity, and the extent to which they take meaningful action which contributes to our ability to attract and retain talent. TBG offers our people a psychologically safe space whilst promoting personal growth.
Most importantly, we believe in the three “C’s” of inclusion; by being curious, courageous, and committed individuals, we inspire our teams to become more welcoming and inclusive.
Our values are also an integral part of the way we work together, and they are:
Show respect – we respect each other and our customers.
Find solutions – we find solutions to meet people’s needs.
Make a difference – we make a positive difference to people’s lives.
Be person centred - Treat everyone you meet as an individual, and remember, one size does not fit all.
Closing date: 9 February 2025 11:59pm
Interview date: 14 February 2025
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.