Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
(DBS) Joint Casualty & Compassionate Centre (JCCC) Casualty Compassionate Out of Hours Case Worker
| Dyddiad hysbysebu: | 30 Ionawr 2025 |
|---|---|
| Cyflog: | £29,580 bob blwyddyn, pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Chwefror 2025 |
| Lleoliad: | GL1 1HW |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ministry of Defence |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 388581 |
Crynodeb
The Joint Casualty & Compassionate Centre (JCCC) is part of the Defence Business Services (Ministry of Defence) and is responsible for arranging the notification of next of kin and emergency contacts whenever a member of the armed forces is taken ill, injured, or dies in military service, whether in the UK or overseas, as a result of natural causes, an accident or during active service. In the event of a death in service, we are also involved with the repatriation of bodies.
Given the direct link and high profile aspect to worldwide operations the normally heavy workload can increase dramatically within the JCCC Operations room, resulting in a very intensive and pressurised environment.
The post is within a team of 10 EO (Military Support Function (MSF)) caseworkers working shifts within the Operations Room in the JCCC 24/7/365. An incumbent of a shift-working post will, together with one other colleague, administer all out of hours casualty and compassionate casework for all 3 Services and for some other entitled personnel in a timely, accurate and sensitive manner by:
Tasking of Services / Units to provide notification and support to the families of casualties.
Ensuring that appropriate arrangements are made for transporting relatives overseas and for the repatriation of the dead.
Liaison with Civil authorities over occurrences involving service personnel.
Briefing as necessary on high profile cases.
Entering and maintaining full details of cases on all appropriate databases.
Actioning requests for compassionate travel involving military personnel or dependants serving overseas when their presence is required owing to death, illness or domestic distress of relatives in the UK. This involves:
Contacting hospitals, GPs or other competent authorities to ascertain whether compassionate travel is justified.
Liaison with all agencies involved and provision of all necessary support and advice to single Service staff.
Deciding on the appropriate category of travel and passing the result to the appropriate single Service authorities.
The post requires knowledge/experience of the Armed Forces, their organisation and administrative procedures. The incumbent will need to demonstrate the ability to communicate effectively both orally and in writing, in a sensitive and sympathetic manner, managing customer expectations, whilst working under pressure and as part of a larger team. The incumbent must be numerate and IT literate and familiar with Microsoft Office packages and ideally Oracle-based systems. The incumbent should also have a full UK Driving Licence. Applicants should be aware that this can be a very busy post and the subject matter is potentially distressing.
A copy of a sample roster is available on request but essentially the hours worked are 168 hours in a 28 day period consisting of weekdays ( Mon - Fri 0900hrs to 2000 hrs), weekend days (0730hrs to 2000hrs) and nights (2000hrs to 0800hrs) and includes Public Holidays.
The post requires knowledge/experience of the Armed Forces, their organisation and administrative procedures. The incumbent will need to demonstrate the ability to communicate effectively both orally and in writing, in a sensitive and sympathetic manner, managing customer expectations, whilst working under pressure and as part of a larger team.
The incumbent must be numerate and IT literate and familiar with Microsoft Office packages and ideally Oracle-based systems.
The incumbent should also have a full UK Driving Licence.
Applicants should be aware that this can be a very busy post and the subject matter is potentially distressing therefore the ability to empathise with those in distress but not be overwhelmed is highly desirable.
Behaviours
We'll assess you against these behaviours during the selection process:
Leadership
Making Effective Decisions
Communicating and Influencing
Delivering at Pace
Working Together
Benefits
Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King's birthday
An opportunity to be considered for Reward & Recognition- £250-£5000 per year
Family friendly policies including parental leave and adoption leave
Learning and development tailored to your role
Professional and personal development of skills
A culture encouraging inclusion and diversity
Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
Special paid leave to volunteer up to 6 days per year
A Civil Service pension with an employer contribution of 28.97%
Allowances
The post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Regular Shift Allowance of 20%
Employment Hours
A copy of a sample roster is available on request but essentially the hours worked are 168 hours in a 28 day period consisting of weekdays ( Mon - Fri 0900hrs to 2000 hrs), weekend days (0730hrs to 2000 hrs) and nights (2000hrs to 0800hrs) and includes Public Holidays
Given the direct link and high profile aspect to worldwide operations the normally heavy workload can increase dramatically within the JCCC Operations room, resulting in a very intensive and pressurised environment.
The post is within a team of 10 EO (Military Support Function (MSF)) caseworkers working shifts within the Operations Room in the JCCC 24/7/365. An incumbent of a shift-working post will, together with one other colleague, administer all out of hours casualty and compassionate casework for all 3 Services and for some other entitled personnel in a timely, accurate and sensitive manner by:
Tasking of Services / Units to provide notification and support to the families of casualties.
Ensuring that appropriate arrangements are made for transporting relatives overseas and for the repatriation of the dead.
Liaison with Civil authorities over occurrences involving service personnel.
Briefing as necessary on high profile cases.
Entering and maintaining full details of cases on all appropriate databases.
Actioning requests for compassionate travel involving military personnel or dependants serving overseas when their presence is required owing to death, illness or domestic distress of relatives in the UK. This involves:
Contacting hospitals, GPs or other competent authorities to ascertain whether compassionate travel is justified.
Liaison with all agencies involved and provision of all necessary support and advice to single Service staff.
Deciding on the appropriate category of travel and passing the result to the appropriate single Service authorities.
The post requires knowledge/experience of the Armed Forces, their organisation and administrative procedures. The incumbent will need to demonstrate the ability to communicate effectively both orally and in writing, in a sensitive and sympathetic manner, managing customer expectations, whilst working under pressure and as part of a larger team. The incumbent must be numerate and IT literate and familiar with Microsoft Office packages and ideally Oracle-based systems. The incumbent should also have a full UK Driving Licence. Applicants should be aware that this can be a very busy post and the subject matter is potentially distressing.
A copy of a sample roster is available on request but essentially the hours worked are 168 hours in a 28 day period consisting of weekdays ( Mon - Fri 0900hrs to 2000 hrs), weekend days (0730hrs to 2000hrs) and nights (2000hrs to 0800hrs) and includes Public Holidays.
The post requires knowledge/experience of the Armed Forces, their organisation and administrative procedures. The incumbent will need to demonstrate the ability to communicate effectively both orally and in writing, in a sensitive and sympathetic manner, managing customer expectations, whilst working under pressure and as part of a larger team.
The incumbent must be numerate and IT literate and familiar with Microsoft Office packages and ideally Oracle-based systems.
The incumbent should also have a full UK Driving Licence.
Applicants should be aware that this can be a very busy post and the subject matter is potentially distressing therefore the ability to empathise with those in distress but not be overwhelmed is highly desirable.
Behaviours
We'll assess you against these behaviours during the selection process:
Leadership
Making Effective Decisions
Communicating and Influencing
Delivering at Pace
Working Together
Benefits
Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King's birthday
An opportunity to be considered for Reward & Recognition- £250-£5000 per year
Family friendly policies including parental leave and adoption leave
Learning and development tailored to your role
Professional and personal development of skills
A culture encouraging inclusion and diversity
Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
Special paid leave to volunteer up to 6 days per year
A Civil Service pension with an employer contribution of 28.97%
Allowances
The post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Regular Shift Allowance of 20%
Employment Hours
A copy of a sample roster is available on request but essentially the hours worked are 168 hours in a 28 day period consisting of weekdays ( Mon - Fri 0900hrs to 2000 hrs), weekend days (0730hrs to 2000 hrs) and nights (2000hrs to 0800hrs) and includes Public Holidays