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Customer Support Partner
| Posting date: | 30 January 2025 |
|---|---|
| Salary: | £24,570 to £24,570 per year |
| Hours: | Full time |
| Closing date: | 01 March 2025 |
| Location: | Newcastle-under-Lyme, Staffordshire |
| Remote working: | On-site only |
| Company: | Acacium Group |
| Job type: | Permanent |
| Job reference: |
Summary
Customer Support Partner
Newcastle-under-Lyme, ST5 9QD
£24,570 per annum
Permanent - full time
Shifts between 8am and 6pm Monday to Friday on a rota basis
Unlock your potential:
At Bank Partners (part of Acacium Group), we are committed to delivering exceptional healthcare services. Our Customer Support Team plays a vital role in ensuring that our Bank healthcare workers receive the support they need, with customer experience at the heart of everything we do. As a Customer Support Partner, you will play a pivotal role in assisting our staff with their general and payroll queries. Your efforts will ensure smooth operations internally and high satisfaction among our valued customers.
Bank Partners (part of Acacium Group) is an established, reputable, multi-award-winning business that provide high-quality, independent staffing and services to some of the largest trusts in the NHS. We work in partnership with each of our trusts to support staff shortages across the wards seamlessly and efficiently. Our highly skilled healthcare professionals work with us because we’re able to offer them opportunities at some of the most prestigious NHS Foundation Trusts and hospitals in the UK.
Every day you will...
Handle all telephone and online queries from NHS workers promptly and supportively. From payroll to timesheet enquiries, you will ensure smooth operations and maintain positive relationships.
Utilise customer support systems efficiently to resolve incoming queries effectively, ensuring accurate tracking of all activities.
Collaborate with the broader teams to enhance and evolve the our function, aligning with client, business, and regulatory needs for continuous improvement.
What's in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:
Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
Progression and development opportunities across a global organisation with over 20 different brands
Workplace pension scheme
Gym Flex- discounted gym memberships, UK-wide!
Regular events and incentives
Discounted Tastecard membership
Reward Portal, offering discounts on shops, restaurants and bars
Free flu vaccinations
Cycle to Work scheme
Health Assessments and Dental Insurance
Life Assurance, Critical Illness Cover and Private Medical Insurance
Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people’s lives!
To thrive in this role, you must ideally have...
• Strong customer service experience
• Ability to multitask and prioritise workload
• Experience with telephone systems and be confident handling numbers
• Excellent written and verbal communication
Our Inclusion Commitment:
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
Newcastle-under-Lyme, ST5 9QD
£24,570 per annum
Permanent - full time
Shifts between 8am and 6pm Monday to Friday on a rota basis
Unlock your potential:
At Bank Partners (part of Acacium Group), we are committed to delivering exceptional healthcare services. Our Customer Support Team plays a vital role in ensuring that our Bank healthcare workers receive the support they need, with customer experience at the heart of everything we do. As a Customer Support Partner, you will play a pivotal role in assisting our staff with their general and payroll queries. Your efforts will ensure smooth operations internally and high satisfaction among our valued customers.
Bank Partners (part of Acacium Group) is an established, reputable, multi-award-winning business that provide high-quality, independent staffing and services to some of the largest trusts in the NHS. We work in partnership with each of our trusts to support staff shortages across the wards seamlessly and efficiently. Our highly skilled healthcare professionals work with us because we’re able to offer them opportunities at some of the most prestigious NHS Foundation Trusts and hospitals in the UK.
Every day you will...
Handle all telephone and online queries from NHS workers promptly and supportively. From payroll to timesheet enquiries, you will ensure smooth operations and maintain positive relationships.
Utilise customer support systems efficiently to resolve incoming queries effectively, ensuring accurate tracking of all activities.
Collaborate with the broader teams to enhance and evolve the our function, aligning with client, business, and regulatory needs for continuous improvement.
What's in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:
Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
Progression and development opportunities across a global organisation with over 20 different brands
Workplace pension scheme
Gym Flex- discounted gym memberships, UK-wide!
Regular events and incentives
Discounted Tastecard membership
Reward Portal, offering discounts on shops, restaurants and bars
Free flu vaccinations
Cycle to Work scheme
Health Assessments and Dental Insurance
Life Assurance, Critical Illness Cover and Private Medical Insurance
Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people’s lives!
To thrive in this role, you must ideally have...
• Strong customer service experience
• Ability to multitask and prioritise workload
• Experience with telephone systems and be confident handling numbers
• Excellent written and verbal communication
Our Inclusion Commitment:
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.